Working Title: Veterans Claims Representative
Job Class: Veterans Claims Representative
Agency: Minnesota Department of Veterans Affairs
Job ID : 88945
Location : Central to Northern Minnesota (This position will be working primarily out of one of the Minnesota Veterans Home or Veterans Affairs (VA) Medical Centers locations as agreed upon by the agency and incumbent which are the St. Cloud VA Medical Center, Minnesota Veterans Home - Silver Bay, Minnesota Veterans Home - Bemidji, or Minnesota Veterans Home - Fergus Falls.)
Telework Eligible : Yes - Please note this position is telework eligible and required to work in-person for at least 50% of scheduled workdays each month.
Full/Part Time : Full-Time
Regular/Temporary : Unlimited
Who May Apply : Open to all qualified job seekers
Date Posted : 09/18/2025
Closing Date : 10/01/2025
Hiring Agency/Seniority Unit : Veterans Affairs Dept / Veterans Affairs-MAPE
Division/Unit : Programs and Services / Medical Center Staff
Work Shift/Work Hours : Day Shift / 8:00 am - 4:30 pm
Days of Work : Monday - Friday
Travel Required : Yes / 50%
Salary Range: $25.67 - $37.26 / hourly; $53,598 - $77,798 / annually
Classified Status : Classified
Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE
FLSA Status : Nonexempt
Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes
The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
In this role, you will conduct community outreach to identify, serve, and advocate for veterans and their dependents who face barriers to accessing benefits. This will include preparing and monitoring both federal and state veterans' benefit claims, providing ongoing education and information, and supporting all aspects of the claims and appeals process.
This position is eligible for a hybrid telework schedule, but will require significant travel to the Minnesota Veterans Homes located within the Central to Northern region of the State of Minnesota and related events as well. .
To facilitate proper crediting, please ensure that your resume/application clearly describes your experience in the areas listed below and indicates the beginning and ending month and year for each job held. Only applicants whose resumes clearly demonstrate fulfillment of each of these minimum qualifications will be considered for this position.
Minimum Qualifications
Two (2) years of experience in at least three of the following areas relevant to Veterans/Military personnel benefits, Veterans programs, or disability/medical claims:
Interviewing claimants
Investigating/researching claims
Advocating/recommending disposition of claims
Approving claims
Documenting decisions
Interpreting and applying guidelines, rules, laws and/or policies and procedures
Providing technical assistance
Presenting at hearings or conferences
OR
Two (2) years of experience in the U.S. Armed Forces as a noncommissioned or commissioned officer.
AND
To be considered eligible for appointment to this position, as technical staff defined in Minnesota Statutes 196.07, applicants must meet the following criteria defined in section 196.02:
Residence in the State of Minnesota,
Citizenship in the United States, and
Veteran of the armed forces of the United States as defined in section 197.447. Minnesota Statute 197.447 Veteran defined: The word "Veteran" as used in Minnesota Statutes, except in sections 136F.28, 196.21, and 243.251, means a citizen of the United States or a resident alien who has been separated under honorable conditions from any branch of the armed forces of the United States after having served on active duty for 181 consecutive days or by reason of disability incurred while serving on active duty, or who has met the minimum active duty requirement as defined by Code of Federal Regulations, title 38, section 3.12a,or who has active military service certified under section 401, Public Law 95-202. The active military service must be certified by the United States Secretary of Defense as active military service and a discharge under honorable conditions must be issued by the Secretary.
Preferred Qualifications
Claims adjudication experience
Experience in public speaking
Knowledge of medical anatomy and physiology
Additional Requirements
Employment reference checks will be conducted on finalists. This may include a review of documentation related to job performance and contact with the applicant's former employer(s).
Applicants will be required to submit an original or certified copy of their DD214 if called for an interview. The hiring process will not be delayed if selected interviewees are unable to produce a DD214.
Must be able to pass a background check to meet Federal information system access requirements outlined in Federal Information Processing Standards (FIPS) 201 and mandated by Homeland Security Presidential Directive 12(HSPD-12) prior to completion of the probationary period.
Finalist may be required to pass a driver's license check
A Minnesota Department of Human Services (DHS) background check may be conducted on the top finalist(s) for the position(s). When conducted, a finalist must pass the DHS background check.
A Tuberculosis (Mantoux) screening (or chest x-ray) is required prior to employment.
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.
