JOB SUMMARY:
The Process Innovation Manager plays a critical role in identifying and driving improvements across core business processes. This individual contributor will collaborate with cross-functional teams to uncover inefficiencies, recommend technology-enabled solutions, and support transformation initiatives that enhance productivity and performance. The role is part of a newly established team focused on strategic redesign of business processes to improve cost, quality, service, and speed. This position offers high visibility, cross-functional exposure, and the opportunity to shape the future of the organization through innovation and continuous improvement.
RESPONSIBILITIES:
Lead end-to-end business process analysis, mapping workflows, identifying inefficiencies, and recommending optimization or automation opportunities.
Design future-state process models aligned with business goals and operational objectives.
Partner with Technology teams to translate business needs into user stories and participate in solution design sessions.
Support change management efforts including stakeholder communications, training, and readiness assessments.
Define, track, and report on KPIs to measure the effectiveness and impact of process improvements.
Develop dashboards, scorecards, and reports to communicate progress and outcomes to stakeholders.
Maintain an intake process for business process re-engineering and conduct opportunity assessments.
Act as liaison between project teams and end users to gather feedback and promote engagement.
QUALIFICATIONS:
Employment Experience
Minimum 3 years of experience in management consulting, internal consulting, business operations, or process improvement.
Proven experience managing or supporting cross-functional projects.
Technical Skills
Proficiency with Microsoft Visio, Excel, and PowerPoint.
Experience with Agile methodologies and Jira.
Familiarity with low-code platforms (e.g., Power Automate, Appian), RPA tools (e.g., UiPath), and data visualization tools (e.g., Power BI, Tableau).
Additional Skills & Competencies
Strong problem-solving, analytical, and critical thinking skills.
Excellent communication and stakeholder engagement abilities.
Ability to influence leaders and drive change across teams.
Self-accountability and a passion for process efficiency and innovation.
Education Requirements
Bachelor's degree in Business, Engineering, IT, or related field (MBA or relevant master's a plus), or equivalent combination of education and work experience.
Green Belt/Black Belt certification preferred.
Minimum of 3 years experience using Lean Six Sigma methodologies for process improvement.
SALARY RANGE:
The salary range for this position is $112,000 - $132,000 annually. In addition to the annual salary, this role is eligible for an annual bonus based on the terms of Choice's Management Incentive Plan (MIP).
The pay range listed is for this position and is what Choice Hotels reasonably expects to pay. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few:
Competitive compensation and benefits, including medical, dental, and vision coverage
Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
Financial benefits for retirement and health savings
Employee recognition programs
Discounts at Choice hotels worldwide
About Choice
Choice Hotels International, Inc. (NYSE: CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45+ countries and territories, we offer a range of high-quality lodging options in the upper upscale, upper midscale, midscale, extended stay, and economy segments. We're the hotel company for those who choose to bet on themselves - the striver, the dreamer, the entrepreneur - because that's who we are, too.
At Choice, we are united by the simple belief that tomorrow will be even better than today - for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, Maryland, at our technology center in Scottsdale, Arizona, and through our associates around the globe, every voice is heard and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our thousands of franchise owners, which propels us forward - giving our work at Choice a purpose larger than our business.
Our corporate office locations:
North Bethesda, MD - Located at Pike & Rose (https://pikeandrose.com/) , our worldwide headquarters is less than 15 miles from Washington, D.C., one block away from the North Bethesda Metro station, with easy access to I-495, complimentary parking, electronic charging stations, restaurants and retail.
Scottsdale, AZ - Located at the northwest corner of Loop 101, the Scottsdale office is home to our technology, eCommerce and customer service organizations, with easy access to complimentary parking, electronic charging stations, restaurants and retail.
Minneapolis, MN - Select roles are based in our Minneapolis office on Highway 394, near the intersection with Highway 100, only five minutes from downtown.
Field/Remote - Select roles designated as field/remote will require associates to work from a home office, connecting virtually with Choice team members and leadership on Zoom, with possible required travel depending on the role.
Choice's Cultural Values
Welcome and Respect Everyone | Be Bold | Be Quick | Listen | Be Curious | Show Integrity
Choice's Leadership Principles
Act with Intention | Lead with Authenticity | Grow & Deliver
