Customer Service Representative - Work From Home

Teleperformance USA • Wisconsin, Wisconsin • 1d ago

Category : Customer Service/Support

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

Paid Training

Competitive Wages

Employee wellness and engagement programs

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen **.

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY

Your Responsibilities

As a customer service representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns.**

Connect with customers via phone/email/chat/and or social media to address their questions and/or concerns.

Calmly attempt to resolve and de-escalate any issues.

Escalate interactions when necessary and appropriate.

Respond to requests for assistance and/or possible processing payments.

Track all call related information for auditing and reporting purposes.

Provide feedback on call issues.

Upsell if required.

We're looking for fearless people - people who are inspired to deliver only the best in all that we do.

Qualifications:

High School Diploma or equivalent.

IT/Network certifications/degrees preferred.

Proven call center experience.

Entry-level network troubleshooting:

Abililty to set up home Wi-Fi network

Abililty to set up and configure a router or switch.

Core proficiency with a laptop or desktop computer.

Minimum of 6 months of customer service experience.

Must be 18 years of age or older.

Ability to @type at least 25 words per minute.

Comfortable with desktop computer systems and have general knowledge of Windows-based systems.

Customer service and/or sales experience preferred.

Key Competencies:

Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.

Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.

Communication: Outstanding communication, listening, and analytical skills.

Organizational Skills: Strong organizational and problem-solving skills.

Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.

Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.

Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.

Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.

Work from Home Requirements:

Internet Requirements:

Minimum subscribed download rate equal or exceeds 15.0 Mbps

Minimum subscribed upload rate equal or exceeds 5.0 Mbps

ISP must have no packet loss and ping under 50ms

Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN

Proof of internet speed required

Clean and quiet workspace

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

EOE/Disability/Vets

Similar Jobs

Traffic / ITS Engineer - HYBRID IN MANY OFFICES

AECOM • Middleton, WI • 2h ago

Management & Administrative

Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work he...

2h ago

Go to Apply

Customer Service Representative - PACER

GovCIO • Madison, WI • 11h ago

Management & Administrative

Overview GovCIO is currently hiring a Pacer Representative to support our newly awarded customer contract. This position will be fully remote within the United States. Responsibilities Receives, comprehends, provides, an...

11h ago

Go to Apply

Customer Service Associate

Walgreens • Muskego, WI • 11h ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

11h ago

Go to Apply

Commercial Sales Manager

AutoZone, Inc. • Weston, WI • 11h ago

Management & Administrative

Job Description The Commercial Sales Team at AutoZone plays a pivotal role in driving growth across our professional customer base. Focused on delivering quality parts, reliable service, and dedicated support, this team...

11h ago

Go to Apply

Customer Service Associate - Temporary

Walgreens • Mc Farland, WI • 11h ago

Management & Administrative

11h ago

Go to Apply

Parts & Service Customer Service

REINDERS INC • Elm Grove, WI • 11h ago

Management & Administrative

JOB REQUIREMENTS: The pay range for this position is \$20.00-\$24.00/hour. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent o...

11h ago

Go to Apply

Customer Service Associate - Temporary

Walgreens • Cudahy, WI • 11h ago

Management & Administrative

11h ago

Go to Apply

Project Manager- Transportation (987)

MSA PROFESSIONAL SERVICES • Rhinelander, WI • 11h ago

Management & Administrative

JOB REQUIREMENTS: Overview MSA has an opportunity for a full time Project Manager - Transportation. The position can be based in any of the following Wisconsin offices: Appleton, Baraboo, Beaver Dam, Kiel, Madison, Marsh...

11h ago

Go to Apply

Project Manager- Transportation (977)

MSA PROFESSIONALS SERVICES • Milwaukee, WI • 11h ago

Management & Administrative

11h ago

Go to Apply

Project Manager- Transportation (973)

MSA PROFESSIONAL SERVICES • Beaver Dam, WI • 11h ago

Management & Administrative

11h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.