Customer Service Representative - Work From Home

Teleperformance USA • Maine, Maine • 1w ago

Category : Customer Service/Support

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

Paid Training

Competitive Wages

Employee wellness and engagement programs

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen **.

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY

Your Responsibilities

As a customer service representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns.**

Connect with customers via phone/email/chat/and or social media to address their questions and/or concerns.

Calmly attempt to resolve and de-escalate any issues.

Escalate interactions when necessary and appropriate.

Respond to requests for assistance and/or possible processing payments.

Track all call related information for auditing and reporting purposes.

Provide feedback on call issues.

Upsell if required.

We're looking for fearless people - people who are inspired to deliver only the best in all that we do.

Qualifications:

High School Diploma or equivalent.

IT/Network certifications/degrees preferred.

Proven call center experience.

Entry-level network troubleshooting:

Abililty to set up home Wi-Fi network

Abililty to set up and configure a router or switch.

Core proficiency with a laptop or desktop computer.

Minimum of 6 months of customer service experience.

Must be 18 years of age or older.

Ability to @type at least 25 words per minute.

Comfortable with desktop computer systems and have general knowledge of Windows-based systems.

Customer service and/or sales experience preferred.

Key Competencies:

Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.

Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.

Communication: Outstanding communication, listening, and analytical skills.

Organizational Skills: Strong organizational and problem-solving skills.

Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.

Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.

Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.

Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.

Work from Home Requirements:

Internet Requirements:

Minimum subscribed download rate equal or exceeds 15.0 Mbps

Minimum subscribed upload rate equal or exceeds 5.0 Mbps

ISP must have no packet loss and ping under 50ms

Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN

Proof of internet speed required

Clean and quiet workspace

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

EOE/Disability/Vets

Similar Jobs

Enterprise Sales Manager GEO

ADP • Maine, Maine • 3d ago

Management & Administrative

ADP is hiring an Enterprise Sales Manager Geo (1k+) Are you ready to control your financial future with unlimited upside earnings potential? Do you want a lasting career with a company that offers autonomy to run a book...

3d ago

Go to Apply

Business Operations Manager

Carrier • Maine, Maine • 1w ago

Management & Administrative

About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, w...

1w ago

Go to Apply

Partner Marketing Manager

Teleperformance USA • Maine, Maine • 1w ago

Management & Administrative

Category : Marketing About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful a...

1w ago

Go to Apply

Human Resources Specialist

Maize USD 266 • Maize, KS • 1w ago

Management & Administrative

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13365317 Primary Purpose:\ The primary purpose of an HR specialist is to manage and support the orga...

1w ago

Go to Apply

Analyst V, Supply Chain Management

American Red Cross • Maine, Maine • 2w ago

Management & Administrative

Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are y...

2w ago

Go to Apply

Supervisor - Residential Services

Sweetser • Maine, Maine • 2w ago

Management & Administrative

Supervisor - Residential Services Job Code:12911 Location:Saco 04072 Department:Crisis & Adult Residential Services FT/PT Status:Full Time Summary: $5,000 Sign on Bonus! Join Sweetser as the Supervisor of Residential...

2w ago

Go to Apply

Remote - Luxury Sales Consultant

Teleperformance USA • Maine, Maine • 2w ago

Management & Administrative

Category : Client Operations About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in mean...

2w ago

Go to Apply

Customer Service Representative - Remote, ME State Only

Modivcare • Maine, Maine • 4w ago

Management & Administrative

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you! MUST LIVE IN MAINE Required Start date: 10/14/202...

4w ago

Go to Apply

Medical Assistant

Prime Healthcare • Mine Hill, NJ • 1d ago

Hospital & Medical

Overview At Saint Clare's Health, our dedicated team of professionals is committed to our core values of quality, compassion, and community. As a member of Prime Healthcare, Saint Clare's Health is actively seeking new m...

1d ago

Go to Apply

Urgent Care Physician

Included Health • Maine • 1w ago

Hospital & Medical

We're looking for a board-certified physician with broad clinical expertise and a passion for improving healthcare access and quality. You'll provide care to patients of all ages across a wide range of conditions, mainta...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.