Customer Service Representative

TEKsystems • Henderson, NC • 1w ago

Description

About the Role

Join the frontlines of recovery and make a direct impact in the lives of families affected by Hurricane Helene. As a Door-to-Door Outreach Specialist, you'll be the face of hope and information-educating residents about FEMA relief funding and guiding them toward resources that can help rebuild their homes and lives.

This is not a sales role-it's a mission-driven opportunity to serve your community and ensure no eligible household is left behind.

Each region will be supported by a two-person team traveling door-to-door together. One team member will drive, and the driver will be reimbursed at the federal rate of $0.70 per mile.

Key Responsibilities

Conduct door-to-door outreach in assigned region

Inform residents about FEMA disaster relief programs and how to apply for federal assistance

Collect basic contact information and assess interest in follow-up support

Build trust and rapport with community members through respectful, empathetic engagement

Track outreach progress and submit daily reports on interactions and outcomes

Collaborate with local partners, relief coordinators, and FEMA liaisons to ensure accurate messaging

Use mobile tools to log visits, share digital resources, and schedule follow-ups

Provide excellent and consistent customer service to support applicants, the client, constituents, and Program team members.

Demonstrate knowledge of program from intake, through construction, and closeout

Canvassing assigned neighborhoods to engage residents in person

Communicating program goals, benefits, and eligibility requirements clearly

Recording resident responses, questions, and follow-up needs accurately

Distributing outreach materials (flyers, brochures, contact info)

Addressing basic concerns and referring complex issues to appropriate staff

Maintaining a positive, respectful, and professional demeanor during all interactions

Reporting daily progress and feedback to campaign supervisors

Other duties as assigned.

Qualifications

Strong communication skills and a passion for community service

Familiarity with Asheville and Henderson, North Carolina neighborhoods preferred

Reliable transportation and willingness to travel locally (mileage reimbursed for drivers)

Basic tech proficiency (smartphone apps, GPS, data entry)

Ability to walk for extended periods and work outdoors in varying conditions

Bilingual (English/Spanish) a plus

What We Offer

Travel and lodging covered for training

Supportive team environment with daily check-ins and guidance

scheduling within the Tuesday-Saturday work week (40 hours per week)

Opportunity to make a tangible difference in disaster recovery

Pay and Benefits

The pay range for this position is $23.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Henderson,NC.

Application Deadline

This position is anticipated to close on Oct 3, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Similar Jobs

Critical Environment Operations Manager- Program Management

Microsoft Corporation • Boydton, VA • 2w ago

Management & Administrative

Microsoft's Cloud Infrastructure and Operations (MCIO) is the engine that powers our cloud services. As a Critical Environment Operations Manager - Program Management , you will perform a key role in delivering the core...

2w ago

Go to Apply

Customer Service Associate I

Family Dollar • Oxford, NC • 4w ago

Management & Administrative

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommend...

4w ago

Go to Apply

Agronomy Sales Manager

Southern States Cooperative, Inc • Creedmoor, NC • 4w ago

Management & Administrative

Job Description This job description is a summary of essential job functions necessary for the satisfactory performance of this position. Reasonable accommodation may be made to enable those with disabilities to perform...

4w ago

Go to Apply

DC Construction & Supply Chain Project Engineer

Insight Global • Boydton, VA • 3h ago

Trucking & Construction

Job Description We are seeking a Construction & Supply Chain Project Engineer to lead the sourcing of construction services for a datacenter build program across the southern Virginia region. This role is responsible...

3h ago

Go to Apply

Clinical | RN: ER - Contract - Nights

LifePoint Health • Henderson, NC • 1d ago

Hospital & Medical

Grow Your Career with HealthTrust & Lifepoint Health Looking to expand your nursing career in a new location? HealthTrust Workforce Solutions has partnered with Lifepoint Health to provide travel nurse opportunities...

1d ago

Go to Apply

Construction Worker 1

CDM Smith • Henderson, NC • 5d ago

Trucking & Construction

42766BR Requisition ID: 42766BR Business Unit: CCI Job Description: Provides a wide range of skilled/semi-skilled labor support duties Involving site civil, process mechanical and underground utilities which may include...

5d ago

Go to Apply

Construction Safety Manager 3

ManpowerGroup • Boydton, VA • 6d ago

Trucking & Construction

Our client, a leading organization in the construction industry, is seeking a Construction Safety Manager 3 to join their team. As a Construction Safety Manager 3, you will be part of the safety and compliance department...

6d ago

Go to Apply

Electrical Test Technician 1

M. C. Dean • Boydton, VA • 6d ago

IT & Engineering

Overview About M.C. Dean M.C. Dean is Building Intelligence. We design, build, operate, and maintain cyber-physical solutions for the nation's most mission-critical facilities, secure environments, complex infrastructure...

6d ago

Go to Apply

Sr. Data Center Electrical Engineer

Insight Global • Boydton, VA • 6d ago

IT & Engineering

Job Description This Senior Electrical Engineer position will fulfill an on-site role at a datacenter campus supporting ongoing construction activities. This role will serve as a daily on-site presence to review progress...

6d ago

Go to Apply

Senior Construction Manager

ManpowerGroup • Boydton, VA • 1w ago

Trucking & Construction

Our client, a leading technology and data infrastructure organization, is seeking a Senior Construction Manager to join their team. As a Senior Construction Manager, you will be part of the Construction and Engineering D...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.