Software Engineer - MuleSoft+Salesforce Development
Apply (https://jobs.cisco.com/jobs/Login?projectId=1444671)
Location:RTP, North Carolina, US
Alternate LocationAnywhere in the US
Area of InterestInformation Technology
Compensation Range126500 USD - 182000 USD
Job TypeProfessional
Technology InterestServices & Software, Software Development
Job Id1444671
Application window is expected to close on September 29, 2025. However, the job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.
The CETO - CRM Engineering & Transformation Office Team is responsible for all Lifecycle processes and systems that are anchored on delivering the best customer and partner experience including Market-to-Lead, Order-to-Cash, Service Delivery, Customer Success to Support-to-Advocacy, Renewal to Booking, and key processes in the customer / partner journey.
What You'll Do:
We have a superb opportunity for a Mulesoft Developer to join our team in Service Delivery. Develop your knowledge of the Cisco Digital Customer Experience and be a part of a team that is improving the customer experience across the racetrack. You will work with multi-functional IT, Operations teams, and hardworking developers. You will collaborate with cross-functional teams to develop applications that make it easier for Cisco managers and engineers to manage Cisco Delivery Project finance, tasks, staffing. You will be interacting directly with Product Owners, Business Analyst, Technical Architects and IT development teams as part of your project work to develop committed release scope.
Key responsibilities:
Design and develop customized solutions within the Salesforce platform to support critical business functions and meet project objectives, client requirements, and company goals.
Implement and support Salesforce integrations with other internal and external systems
Assist in the design, development, and deployment of integration solutions using MuleSoft Anypoint Platform
Develop and maintain Visualforce, Apex, and Lightning components
Develop APIs and integrations that connect various systems and applications
Assist in troubleshooting and resolving issues related to integration and API development
Manage the Salesforce development lifecycle, including testing, deployment, and maintenance of applications
Collaborate with business stakeholders to identify, define, and implement changes and enhancements to meet business requirements in a dynamic, fast-paced environment
Create and maintain technical documentation, including solution design documents, technical specifications, and user guides
Stay updated with the latest developments and features in the MuleSoft & Salesforce platform and integration technologies
Qualifications:
Bachelor's degree in computer science, Information Technology, or a related field or equivalent work experience.
3+ years' experience as a Salesforce Developer with a strong understanding of Salesforce architecture and best practices
Proficient in Salesforce technologies, including Apex, Visualforce, Lightning Component Framework, and SOQL
Experience with integration tools and APIs (e.g., REST, SOAP)
Preferred Skills:
Familiarity with Agile/Scrum methodologies.
Experience with Salesforce Service Cloud, Sales Cloud, or other Salesforce products
Basic understanding of Snowflake Scripting, Cloud platforms (e.g., AWS, Azure) and containerization (e.g., Docker) is a plus
Knowledge of JavaScript, HTML, CSS, and other web technologies
Familiarity with MuleSoft Anypoint Platform
Basic programming skills in Java, JavaScript, or other relevant languages
Strong understanding of Salesforce configuration, including workflows, validation rules, process builders, and flows
Familiarity with Salesforce AppExchange and third-party applications
Excellent problem-solving skills and ability to troubleshoot complex technical issues
Strong communication skills, with the ability to effectively collaborate with cross-functional teams and business stakeholders
Experience with version control systems (e.g., Git) and continuous integration/continuous deployment (CI/CD) processes
Ability to work independently and manage multiple tasks and projects simultaneously
Salesforce Developer Certification (e.g., Salesforce Certified Platform Developer I/II) is highly desirable
Who You Will Work With:
When you work with us, you'll be part of a highly empowered collaborative team who's passionate about building functional applications for CX community to support Cisco customers expeditiously and efficiently. We work hard, learn every single day, focus on doing measurable and impactful work; and have lots of fun along the way.
WeAreCisco
WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.
Our passion is connection-we celebrate our employees' diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.
We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer-80 hours each year-allows us to give back to causes we are passionate about, and nearly 86% do!
Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!
Message to applicants applying to work in the U.S. and/or Canada:
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees haveaccess (https://www.cisco.com/c/en/us/about/careers/we-are-cisco/benefits-and-perks.html) to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.
Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco's flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco's Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
