Req ID: 37625
Summary
Application Support Specialist (ATS)
Gettysburg, PA
Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!
Chenega Agile Real-Time Solutions (CARS) was created with the purpose of providing integrated enterprise IT support to Federal customers both CONUS and OCONUS. CARS employs Subject Matter Experts (SMEs) with decades of experience working in the Federal marketplace.
Chenega Agile Real-Time Solutions (CARS) is seeking an Application Support Specialist to provide end-user support and ensure the availability and stability of the FCC's licensing software applications and sub-systems. Primary support will focus on the Universal Licensing System (ULS), with responsibilities for troubleshooting, diagnosing, and resolving technical issues across production and non-production environments. This role requires strong customer service skills, attention to detail, and the ability to manage multiple tasks in a team-oriented environment.
Responsibilities
Provide Level 1 and Level 2 application support for FCC licensing software applications
Perform help desk functions with excellent customer service skills (phone and email)
Troubleshoot, diagnose, and document technical issues in ServiceNow
Assist with testing of production implementations and system changes
Create, monitor, and manage data reports generated from Business Objects software
Collaborate with team members and internal support groups to resolve issues and ensure smooth operations
Maintain confidentiality of all processed, stored, or accessed information
Provide guidance and remedial training on system functions to end users and team members
Manage multiple tasks and prioritize appropriately to meet service level agreements and deadlines
Other duties as assigned.
Qualifications
Bachelor's degree (no experience required); OR
Associate and 2+ years of relevant experience; OR
High School and 4+ years of relevant experience
Demonstrated experience with large-scale IT service contracts, including oversight of cross-functional teams, service delivery, and performance monitoring
Must be a U.S. citizen and able to obtain Public Trust Clearance
Knowledge, Skills, and Abilities:
Basic understanding of FCC's licensing software, specifically the Universal Licensing System (ULS)
Experience with ServiceNow, Business Objects, or SharePoint
Strong interpersonal and customer service skills
Excellent organizational, planning, and communication abilities
Familiarity with ITIL/ITSM processes and federal IT support environments
Ability to work independently and yet be effective within a team setting
Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment
Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
Excellent skills in Microsoft Word, Excel, and other Office applications
Proficient with Microsoft Office Applications, and experience working in a home office setting, as well as the ability to train end users on frequently asked technical issues.
Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired.
Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it
How you'll grow
At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.
We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.
Benefits
At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.
Learn more about what working at Chenega MIOS can mean for you.
Chenega MIOS's culture
Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.
Corporate citizenship
Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.
Learn more about Chenega's impact on the world.
Chenega MIOS News- https://chenegamios.com/news/
Tips from your Talent Acquisition Team
We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:
Chenega MIOS web site - www.chenegamios.com
Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm
LinkedIn - https://www.linkedin.com/company/1472684/
Facebook - https://www.facebook.com/chenegamios/
Chenega Agile Real Time Solutions, LLC
Chenega Corporation and family of companies is an EOE.
Equal Opportunity Employer/Veterans/Disabled
Native preference under PL 93-638.
We participate in the E-Verify Employment Verification Program
