Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
Focus on ensuring change initiatives meet objectives on time and on budget by increasing employee adoption and usage.
Specialize on the people side of change, including changes to business process, systems and technology, job roles and organization structures & culture.
Deliver and execute change management strategies that maximize team member adoption and minimize resistance.
Manage system wide change initiatives through tracking and reporting to senior airport leaders throughout the organization.
The team is responsible for executive level content support, meeting facilitation, airport alignment to company's goals, building change journey plans and monitoring execution
The role is part of the Airports Operations Customer Experience Strategy & Continuous improvement team within the Airport and Partner Planning and Analysis group.
What you'll do
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
Develop and implement change management strategies and programs for a broad range of initiatives.
Apply and adapt a structured methodology to execute change initiatives and track progress for senior leaders
Partner with Airport and Customer Experience solutions teams to ensure change management activities are integrated into each project plan
Provide direct support to all levels (leaders, Change Champions, and staff) and create and maintain lines of communication between business, stakeholders, and other change management groups to prepare them for the transition through change impacts, walkthroughs, tool demos, etc.
Conduct and/or participate in project meetings, provide strategic and analytical support, and manage project progress issues, and risk
Conduct impact analyses, assess change readiness and identify key stakeholders
Identify, analyze, and prepare risk mitigation tactics
Help define and measure success metrics and monitor change progress
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
Bachelor's degree in relevant field or equivalent experience/training
3+ years of professional experience leading large scale projects in the airline industry or relevant experience
3+ years of airport operations leadership experience
Preferred Qualifications- Education & Prior Job Experience
Change management / project management certification or designation desired
Prior experience leading organizational change management
Skills, Licenses & Certifications
Organized with a natural inclination for planning strategy and tactics
Exceptional communication skills, both written and verbal
Flexible and adaptable; able to work in ambiguous situations
Resilient and tenacious with a propensity to persevere
Able to work effectively at all levels in an organization
Acute business acumen and understanding of organizational issues and challenges
Familiarity with change management approaches, tools, and phases of the project lifecycle
Strong interpersonal skills including leadership, collaboration, consensus-building, and cultural awareness
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY
American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.
