Summary This position serves as a Health Technician under the Primary Care department. Accomplishing both clinical and administrative tasks associated with the treatment and care of patients that present at a Primary Care Clinic. The incumbent serves as a clinical associate in the PACT team and participates in the assessment of physical, functional, spiritual, and psychosocial planning needs of patients assigned in collaboration with the provider and/or care team. Responsibilities Duties include, but are not limited to: Makes observations and thoroughly documents care and the patient's response. Appropriately seeks assistance and guidance by informing RN or medical provider of changes in the patient's condition requiring higher-level intervention. Provides coverage in laboratory and is responsible for receiving and preparing requests for testing and specimens. Verifies the accuracy and completeness of the request. Incumbent follows procedures for collecting and processing specimens. Adheres to principles of infection control, safety, and universal precautions Interviews patients to obtain medical/personal history Electronic record documentation, including documentation of procedures, vaccine administration, clinical information obtained during patient calls/visits, vital signs, clinical reminders, and other pertinent clinical information Assists with minor procedures (changing dressings, applying bandages and splits, etc.), including obtaining and arranging necessary equipment, positioning patient, ensuring comfort and privacy. Rooms patients in a timely and efficient manner using correct patient identifiers Keeps exam rooms stocked with appropriate equipment/supplies needed for patient care Provides patient and family health education, after initiated by provider or RN, to include self-management, prevention, and wellness based on the patient's goals. Performs, reports, and records assigned nursing care in the Primary Care Clinics, including, but not limited to: Vital signs and clinical reminders with appropriate consults and alerts as indicated Check expiration dates of meds and supplies Delegated procedures and treatments, including but not limited to: venipuncture, EKG, bladder scan, ear irrigations, wound care, accudata, doppler, pulse oximetry, weights, and other procedures requested by provider within the HTs scope of practice Work Schedule: Monday- Friday, 7:30AM- 4:00PM Position Description/PD#: Health Technician- Primary Care/PD91831-A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) - See "Required Documents" below for details. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/26/2025. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: aiding with patient care primarily in the primary care outpatient setting. Providing great customer service skills to the patient and their family throughout visit within the primary care setting. Knowledge of: direct patient care techniques, venipuncture procedure methods, collecting/labeling specimens, proper infection control procedures, HIPPA as it relates to the privacy of patient information, medical and administrative records systems. Preferred Experience: Phlebotomy experience is preferred. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitute at this grade level. Additional Information "Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act." Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. VA Healthcare System Serving Ohio, Indiana and Michigan (VISN 10) advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the @context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.
