Customer Service Representative

Robert Half • Troy, MI • 8h ago

Description

We are looking for a dedicated and detail-oriented Customer Service Representative to join our remote team in Troy, Michigan. In this role, you will provide exceptional service to customers by addressing inquiries, resolving issues, and ensuring a seamless experience with healthcare-related matters. This is a Contract-to-Permanent position where you will have the opportunity to grow within the organization based on your performance. If you live in Michigan there is a 1 day per month obligation for in-office.

Responsibilities:

Respond to customer inquiries regarding medical benefits, claim statuses, and pre-authorizations in a prompt and courteous manner.

Utilize internal systems to track and document customer interactions and resolutions.

Stay informed about updates to healthcare plans and communicate changes effectively to customers.

Provide accurate information to customers about healthcare provider networks and outstanding payments.

Troubleshoot and resolve issues efficiently while maintaining a detail-oriented demeanor.

Follow up on unresolved customer concerns to ensure complete satisfaction.

Escalate complex issues to management when necessary for further resolution.

Adhere to company policies, including HIPAA regulations, to maintain confidentiality and compliance.

Occasionally work on-site as required while primarily operating in a remote capacity.

Collaborate with team members to meet service targets and improve processes.

Requirements - Strong background in call center environments, especially with high-volume healthcare-related inquiries.

Familiarity with medical terminology, diagnosis codes, and healthcare processes is required.

Excellent verbal and written communication skills to handle sensitive customer interactions.

Proficiency in Microsoft Outlook and other computer systems, with above-average typing speed.

Ability to remain calm under pressure and handle challenging situations with professionalism.

Strong attention to detail and critical thinking skills for accurate issue resolution.

Availability to work flexible shifts, including evenings, weekends, and holidays.

Associate's Degree preferred; alternatively, 1-3 years of healthcare customer service experience in a call center setting. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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