As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
Job Location (Full Address):
601 Elmwood Ave, Rochester, New York, United States of America, 14642
Opening:
Worker Sub@type:
Regular
Time Type:
Full time
Scheduled Weekly Hours:
40
Department:
500183 Health Insurance Counseling
Work Shift:
UR - Day (United States of America)
Range:
UR URC 209 H
Compensation Range:
$25.09 - $35.12
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
Responsibilities:
GENERAL PURPOSE
The individual in this position is responsible for assisting the manager and providing direct supervision of assigned team(s) with daily operations. Ensure customer satisfaction while meeting hospital standards. Must have good verbal and written communication skills and the ability to solve problems, maintain process control, provide training and development, plan work, and sustain department standards and quality. Responsible for managing human resources in the department to assure that a qualified workforce is available and trained to fully meet customer needs and department goals.
ESSENTIAL FUNCTIONS
Personnel Management
Assess staff's ongoing training needs and assists with implementing departmental training program for new employees and reeducation.
Assist with personnel administration including recruitment, hiring, firing, performance evaluation and assessment, performance improvement plans.
Ensures appropriate staffing levels, approves, or denies absence requests and reviews timecards for accuracy to assist with payroll processing.
Provide supervision, leadership, coaching and counseling to direct reports.
Perform and provide feedback on evaluations for direct reports.
Propose promotions or terminations as appropriate.
Facilitate team meetings/huddles and present topics at departmental meetings.
Serve as a role model to staff.
Operations Management
Analyze volume and productivity.
Maintain departmental standards through quality assurance monitoring.
Identify problems or areas for system improvements and assist the manager with developing and implementing resolutions.
Monitor customer satisfaction and act on customer feedback to improve the quality of service.
Able to assume caseloads and other duties as required to meet department standards.
Interdisciplinary Processes
Collaborate with SMH departments to integrate operations with other components of URMC, such as Medicaid Enrollment & Outreach, Financial Assistance, Registration and Insurance Management, Utilization Management, Social Work, Patient Accounts, Medical Records, Home Care Coordinators, Prior Authorization Teams, Contracting and Finance.
Coordinate with external entities including patients, families, physician offices, third party payers, Department of Social Services, Department of Health, police departments, attorneys, MVA and WC carriers, outside hospitals, governmental agencies, and external review agencies.
Serves as a liaison to patients, physicians, nursing, social workers, other URMC staff, insurance companies; serves on committees/teams as designated.
Policies and Compliance
Responsible for reviewing and validating departmental and hospital procedures and policies and ensuring staff compliance.
Interpret third-party payer requirements and related regulations to ensure requirements are met through insurance bulletins and compliance reviews.
Ensure departmental compliance with government or agency guidelines.
Ensure Joint Commission Compliance
Planning
Collaborate with Manager to identify strategic goals and objectives for the department and relay those to staff.
Monitor productivity by pulling and reviewing reports.
Develop and implement annual plan to accomplish goals.
Other duties as assigned
MINIMUM EDUCATION & EXPERIENCE
Bachelor's degree and 2+ years of experience Required
or equivalent combination of education and experience Required
KNOWLEDGE, SKILLS AND ABILITIES
High degree of professionalism and motivation. Required
Excellent written and verbal communication and customer service skills. Required
Highly collaborative; self-starter. Required
Strong computer skills and ability to @type 45 words per minute. Preferred
Flexible to be on call and work other assigned hours, weekends and/or responsibilities as needed. Required
LICENSES AND CERTIFICATIONS
Certified Application Counselor (CAC) Preferred
The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.
Notice: If you are a Current Employee, please log into myURHR to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward.
Learn. Discover. Heal. Create.
Located in western New York, Rochester is our namesake and our home. One of the world's leading research universities, Rochester has a long tradition of breaking boundaries-always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better.
If you're looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals
At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better-Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.
