Key Account Manager

Robert Half • Saint Paul, MN • 2h ago

Description We are looking for a dedicated Key Account Manager to lead janitorial operations for a major client in St. Paul, Minnesota. This role involves managing a large team, ensuring service excellence, maintaining compliance with contractual obligations, and fostering strong client relationships. The ideal candidate will possess leadership experience in facilities or service management, financial expertise, and a commitment to driving operational improvements.

Responsibilities:

Oversee recruitment, onboarding, training, and performance management processes for janitorial staff.

Supervise daily operations, ensuring compliance with contracts, safety standards, and client expectations.

Conduct routine inspections of work sites to ensure quality and address any issues promptly.

Maintain regular communication with clients through production meetings to address concerns and provide updates.

Prepare and manage operational reports, including documentation of incidents and accidents.

Develop and implement preventive maintenance programs and strategies to enhance cleaning methods.

Monitor budgets, forecasts, and profit margins, ensuring accurate financial reporting and invoice reconciliation.

Negotiate and manage service contracts to ensure compliance and financial viability.

Act as the primary point of contact for client inquiries, providing timely responses and exceptional service.

Identify opportunities for operational improvements, including staffing efficiency and service quality enhancements. Requirements

Valid driver's license with a clean driving record.

A minimum of 2-3 years of leadership experience, preferably managing large teams.

Background in hospitality, event venues, or property management is strongly preferred.

Strong financial acumen, including experience with budgeting and forecasting.

Ability to manage multiple priorities and delegate effectively in a dynamic environment.

Excellent communication, customer service, and conflict resolution skills.

Proven experience in recruitment, onboarding, and performance management.

Flexibility to work non-traditional hours as needed for event-based operations.

Salary & Benefits:

The targeted salary range for this position is $60-65K

iPad, Cell Phone and Computer provided

Company vehicle and fuel card provided

Monthly reimbursement for out of pocket medical costs

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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