Req ID: RQ207352
Type of Requisition: Regular
Clearance Level Must Be Able to Obtain: None
Public Trust/Other Required: MBI (T2)
Job Family: Program Instruction Support
Skills:
Planning,Strategic Objectives,Training Programs
Experience:
8 + years of related experience
Job Description:
Join GDIT where your work will improve outcomes for our Veterans. You will support the Department of Veterans Affairs (VA) with a Veteran first vision to transform the Veterans Benefits Administration (VBA) with greater visibility into claims processing. Together, we're building a future of fast, transparent claims, empowered teams, and striving for a zero backlog, directly supporting Veterans and making a real impact on the lives of those who served. This high-impact solution accelerates the delivery of benefits to Veterans and their families.
For our Human-in-the-Loop (HITL) support for FOIA/PA, the Instructional Training Manager serves as the lead for instructional delivery of redaction services to a large array of GDIT subcontractor staff performing this function. The role combines expertise in instructional development and delivery to educate our staff on the business rules and redaction tools to perform this function for VBA. As the redaction tool matures with each release, training material updates and instructional refreshers will be a constant.
Responsibilities:
Manages a team of training specialists and training coordinators that are responsible for the planning, development, delivery, evaluation, and administration of training for the UCAP program, specifically for FOIA/PA requests.
Develops and administers training schedule, travel, and performance requirements.
Identifies training needs and priorities by working with GDIT program managers and FOIA/PA technical delivery staff.
Understands organizational objectives to decrease the FOIA/PA backlog of requests.
Uses professional judgement to ingest VBA quality standards into the FOIA/PA redaction instructional material.
Conduct organizational readiness assessments to identify impacts, risks, and stakeholder concerns to train a large subcontractor staff.
Develop targeted communication, engagement, and training plans to foster adoption and minimize resistance.
Establish feedback mechanisms to measure the effectiveness of training / instructional material and make iterative improvements.
Build and maintain productive relationships across internal teams, external partners, and executive leadership.
Participate in cross-functional UCAP FOIA/PA working groups to address service delivery challenges and improve inter-agency coordination
What You'll Need (required):
BA/BS degree (work experience will be considered in lieu of degree)
8+ years of progressive training development experience
2+ years of experience leading a team of training / instructional delivery professionals
Expertise in process improvement, technology adoption, and stakeholder engagement strategies.
Outstanding written and verbal communication skills with the ability to present to business leaders
Must be able to obtain a Position of Trust and successfully pass a thorough Government background screening process requiring the completion of detailed forms and fingerprinting
What Would Be Even Better (preferred):
Master's degree
Current or previous Veterans Affairs experience
Experience developing technical presentations and/or writing and presenting business case and white papers or writing and contributing to industry proposals is a plus
WHY GDIT:
Work on a mission that matters-delivering outcomes for Veterans and their families.
Access the latest cloud and automation technologies in a modern engineering environment.
Enjoy flexible work options, continuous learning, and a strong culture of purpose and performance.
Be part of a collaborative team driving innovation in government IT.
The likely salary range for this position is $96,262 - $130,238. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee's date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
