2nd Shift Customer Service Representative - Email (Seasonal)

TEKsystems • Beloit, WI • 1d ago

We are seeking detail-oriented and tech-savvy Customer Service Representatives to support our Canadian members during the busy holiday shopping season. This role is primarily focused on email support (90%) with some live chat (10%), helping online shoppers resolve issues, answer questions, and ensure a smooth experience.

Key Responsibilities

Respond to customer inquiries via email and chat with professionalism, accuracy, and empathy.

Clarify and resolve customer complaints and support requests.

Update customer accounts and records based on interactions.

Identify and communicate trends or recurring issues to leadership.

Recommend process improvements and contribute to team training.

Coordinate with merchant affiliate networks and extend member bonuses when applicable.

Ensure timely follow-up and resolution of customer concerns.

Schedule:

2nd Shift: 3:00 PM-11:30 PM

Tuesday-Saturday

Sunday-Thursday

Minimum Requirements

High School Diploma or GED required; Bachelor's Degree preferred.

1-3 years of customer service experience, ideally in email/chat support.

Familiarity with internet shopping and online stores.

Ability to navigate the internet and use keyboard shortcuts (e.g., Ctrl+C, Ctrl+V).

Typing speed of 50+ WPM (typing test required).

Work Environment & Culture

Fully remote with flexible shift options.

Relaxed, collaborative culture with a "work hard, play hard" mindset.

Why Join Us?

This is a great opportunity to gain experience with a leading e-commerce company during its peak season. You'll be part of a supportive team, helping customers while working from the comfort of your home. High performers may be considered for full-time roles post-season.

Pay and Benefits

The pay range for this position is $16.00 - $16.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Sep 30, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Similar Jobs

Administrative Assistant

Robert Half • Rockford, IL • 12h ago

Management & Administrative

Description We are looking for a detail-oriented Administrative Assistant to join our team on a contract basis in Rockford, Illinois. In this role, you will provide essential support across various administrative functio...

12h ago

Go to Apply

Customer Service Advisor

Valvoline • Rockford, IL • 18h ago

Management & Administrative

Geared for the Driven At Ivy Lane Corp, a franchisee of Valvoline Instant Oil ChangeSM (VIOC), it all starts with our people. We demonstrate that belief every day by living a safety culture that protects our team members...

18h ago

Go to Apply

Ryder System • Harvard, IL • 3d ago

Management & Administrative

Job Seekers can review the Job Applicant Privacy Policy by clicking here ( http://ryder.com/job-applicant-privacy-policy ) . Job Description : Summary The Operations Manager II (SM II) manages the operations and personne...

3d ago

Go to Apply

Customer Service Associate

Walgreens • Janesville, WI • 3d ago

Management & Administrative

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.