Operations Project Manager - Global Payments Operations
Charlotte, North Carolina;Richmond, Virginia; Scranton, Pennsylvania
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Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
This job is responsible for managing medium to large projects for an operations department or Line of Business. Key responsibilities include determining appropriate test methods, coordinating execution across stakeholders and test groups, managing project scope, planning, and organizing, directing the execution of test plans and scripts, and working closely with management on project impact and direction. Job expectations include acting as the first point of contact for end-to-end project status, project health, mitigation, and timely escalation to leadership and stakeholders.
Responsibilities:
Establishing governance structure across key stakeholders in Financial Crime space
Driving decision making across Technology, Sanctions Operations, and Global Financial Crimes
Driving the end-to-end integration of various work streams in order to deliver the intended project solution; including requirements gathering, data mapping, project execution, integration and implementation
Implementing Artificial Intelligence capabilities to complement existing sanctions applications and operations processes
Determines testing methods needed for assigned projects, educates resources, partners with all testing teams engaged, and provides reporting for the overall testing throughout the testing process
Manages and directs project parameters, costs, project testing execution, and resource allocation
Partners with operations management on creating project impact and providing direction and guidance to internal teams
Coordinates development of key project deliverables in partnership with various key internal and external business partners
Manages and leads the execution of multiple and often competing priorities to meet deadlines and adhere with policies and procedures
Establishes project status routines and tracks critical path deadlines and overall business measures for success
Leads defect resolution and roadblock clearing efforts to enable successful completion of testing
Required Qualifications:
Minimum of 5 years of experience with projects, production support activities and/or operations
Experience with model documentation, approval and governance
Cross functional with strong business analysis, problem solving, quality management and organization skills
Experience with large scale projects/project management
Executive reporting and presentation skills
Skilled in translating business requirements into technical requirements
Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
Drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
Excellent written and verbal communication skills
Willing to learn and adapt to change
Working knowledge of Windows and Microsoft Office
Ability to build and maintain excellent relationships with business stakeholders and gain trust in order guide and influence them
Ability to prioritize workload effectively and work methodically to tight deadlines
Ability to perform to a high standard under pressure
Maturity to take accountability and ownership of procedures
Self-motivated, proactive and proven team player
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Desired Qualifications:
Working knowledge of Sanctions
Experience of the Agile software delivery methodology and Jira
Working knowledge of SWIFT, ISO 20022 formats, low-value and high-value clearings such as Target 2, Fed Wire, CHIPS, USACH, BACS etc. Preferably in-depth knowledge of implementing Platform that process these @types of payments and/or experience in delivery of Financial Crimes Compliance projects
Skills:
Attention to Detail
Collaboration
Risk Management
Active Listening
Change Management
Customer and Client Focus
Problem Solving
Process Mapping
Business Case Review
Critical Thinking
Planning
Presentation Skills
Project Management
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Shift:
1st shift (United States of America)
Hours Per Week:
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\EEOC\KnowYourRights6.12.pdf) .
View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
