Americas Sales HQ Operations Manager
Apply (https://jobs.cisco.com/jobs/Login?projectId=1447937)
Location:Offsite, RTP, North Carolina, US
Alternate LocationAnywhere in US
Area of InterestBusiness Strategy and Operations
Compensation Range106400 USD - 135400 USD
Job TypeProfessional
Technology InterestPortfolio
Job Id1447937
The application window is expected to close on: 10/3/2025.
Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.
Meet the Team
Operations is a critical part of our Americas Sales organization and is integral to our ongoing transformation and growth. The Operations Manager role, covering strategic projects and leadership priorities, is a highly collaborative position whose goal is to lead and manage transformational change and utilization of business processes, systems and technology that impacts our Leaders and Sales teams.
Your Impact
We are looking for a self-starter who has demonstrated success overcoming ambiguity, operating in growing teams, and solving problems with minimal oversight and a consistent record in Business and Operations Management.
In this role, you will:
Own and lead the identification and analyzation of trends from historical and current data, to resolve and provide recommendations for key growth focus areas across our Americas HQ businesses such as the Strategic Enablement Team (SET), Business Value Optimization and Future Proof Workplace for Real Estate (FPW4RE) and others
Lead projects and initiatives with our HQ leaders, Strategy and planning, and sales teams to derive and track metrics
Alongside HQ leaders, develop key performance indicators and metrics, by architecture and sales segment
Partner with Americas Architecture Strategy & Planning team to develop and report on consistent performance metrics to Sales leaders on determined KPI's for specific sales initiatives and key sales metrics
Project and program management for specific campaigns and initiatives when needed
Project and operational management for sales enablement strategy and activities for the HQ teams
Creating and influencing insights strategy, working with HQ leaders and sales team, leading the gathering of business requirements for dashboard development and quarterly/monthly business observations, by creating mockups, and provide sales visibility to leaders
Lead the analyzing of data and providing insights supporting sales operations and initiatives
Create, oversee, and improve HQ specific reporting from Centro, Salesforce, FinBI, and HANA
Lead cross matrixed environments showing success in program management of initiatives, SPIFFs, and seller enablement
Take initiative and lead projects from start to execution
Prioritize and lead through influence and example, stay on task, and empower others to complete assigned tasks
Demonstrate strong executive presence
Minimum Qualifications:
BA/BS
3 years of experience in a business analyst or related role
Familiarity with Cisco Americas Sales hierarchy, forecasting and reporting tools
Preferred Qualifications:
Program and Project management experience with cross functional teams
Exceptional interpersonal skills and experience simplifying the complex into clear and concise messaging
Experience in Strategy and Planning across field sales, Architecture Sales, Engineering, and Sales Operations
Experience advising senior leadership to drive outcomes and influence action
Typically requires BS/BA or equivalent.
Excellent "team first" mentality with the ability to bring others along for a common goal
Cross-functional project management skills and ensure proper level of follow-through and measurement
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put - we power the future.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Message to applicants applying to work in the U.S. and/or Canada:
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees haveaccess (https://www.cisco.com/c/en/us/about/careers/we-are-cisco/benefits-and-perks.html) to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.
Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco's flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco's Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
