We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves?
Our Marketing, Sales & Service organization advances the Ford reputation as a visionary vehicle and mobility services company and helps deliver a trusted customer experience. Use your marketing, sales and service expertise to turn data-driven insights into innovative solutions that enhance sales and customer loyalty. Join us and be the eyes, ears and voice of Ford.
In this position...
Market Area Coordinators (MACs) will respond to the immediate needs of the business; technician recruiting, retention and recognition. They will work on projects to support the New Ford Tech programs, Mobile Service, Ford Pro Elite, and work to support the needs of the Technical Placement Specialists in their designated market area. The Market Area Coordinator must have a strong understanding of Ford Service Capacity and how it impacts our bottom line. The main focus for the MACs is to improve the overall Technician Count and assist dealers with their technician retention efforts.
What you'll do...
Coordinate with the regional/market teams on business plans to achieve technician count objectives
Work with key program initiatives to understand their needs and how they fit into the established objectives
Manage and review the market area calendar of events with the GO and field teams
Facilitate market area events (Career fairs, NHRA events, etc.)
Handle registration for events where appropriate
Coordinate events with the field teams (TPS, ZM, LOCXM, FSE) to attend/support the events
Facilitate giveaways, set ups for events, utilize the TCEP store to support events with literature and/or giveaways
Assess and identify needs of the programs (tools/equipment/marketing support)
Identify/partner with New Ford Tech programs to promote Ford and Lincoln dealerships a destination for students/technicians as they matriculate from their schools/programs
Support regional/market efforts to identify opportunities that support technician recruiting/retention (i.e. pre-apprenticeship/apprenticeship opportunities)
Serve as Market Lead for Top Techs+ and Tech Connect Program Execution - Provide training and support to the regional teams and the Tech Drive Team
Market Area Ford Pro Elite Program Lead - Support Ford Pro Elite dealers in their efforts to establish a pipeline of technicians in their facilities
Assist and support onboarding efforts for new TPS' in the market - Expected to travel with newly onboarded TPS' to help familiarize them with their territory and the technician recruiting strategy
Market Area lead for tech recruiting/recognition/retention efforts - Provide a monthly Tech Program Metric Report Out/Performance to OBJ during regional ORG meetings
Technician count/placement objectives
of events that are identified and supported along with successes/opportunities
Technician Program Utilization Performance
Tech Retention
Top Techs+ status reviews
Tech Connect Program Utilization
ACE Engagement Performance
You'll have...
Bachelor's degree required
2-5+ years of professional work experience
Must be willing and able to travel 65% of the time within market area and throughout the U.S.
Frequent local and out-of-state travel within market area required
Overnight travel to be expected
Strong understanding of Dealership Parts and Service Operations
Comprehension of technician productivity and service capacity constraints
Strong project/program management experience and business acumen - Ability to prioritize tasks based on what will drive performance to objectives
Proven track record of working independently, following-through and solving problems quickly
Able and willing to relocate now and/or in the future
Must have a valid and unrestricted driver's license
Even better, you may have...
Automotive service technical background desired
Self-starter capable of operating independently and adapting to dynamic situations
Excellent communication and collaboration skills to build strong relationships with dealership/regional personnel as well as cross functional activity partners
Ability to accomplish required position duties and business plan objectives with minimal supervision
Strong project/program management and organizational skills
Strong computer skills and knowledge of key business applications (MS Office, Microsoft Teams, SharePoint, etc.)
Strategic and creative thinking with the ability to conceptualize and communicate ideas
Understanding and utilization of PTS and STARS systems
Strong presentation skills
Ability to prioritize assignments/tasks in order to complete in a timely manner
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including:
Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year's Day
Paid time off and the option to purchase additional vacation time.
For more information on salary and benefits, click here:
For candidates that live outside of California: https://fordcareers.co/GSRSP1
For candidates that reside in California: https://fordcareers.co/GSRSP3
This position is a range of salary grades 7-8.
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
LI-Remote
LI-KR3
Requisition ID : 50739
