9-1-1 Emergency Communications Dispatcher

Lewiston Auburn 911 • Auburn, ME • 3h ago

This job was posted by https://joblink.maine.gov : For more information, please see: https://joblink.maine.gov/jobs/1254621

Lewiston-Auburn 9-1-1

Emergency Communications System

552 Minot Avenue, Auburn, Maine 04210

207.786.5380 \~\~ 207.795.0743 fax

Department: Operations

Job Title: Telecommunicator

Pay Grade: Entry Level as outlined in the Collective Bargaining Agreement

Job Relationship:

A. Responsible to: Communications Supervisor (TC4), Lewiston-Auburn 9-1-1

Emergency Communications Center

B. Supervises:

C. Manner of Review and Approval of Work: Through direct observation of activities.

Employee Definition: Full-Time Union Non-exempt

Hours: Average of 37.33

Job Summary

Under the general direction and supervision of the Communications Shift Supervisor, the

Telecommunicator receives all oral and/or tele@type communications coming into the 911

Center from the public and from public safety personnel.

Through the application of and by following established procedures, Telecommunicators

transmit requests for service to the appropriate location/agency. Subject to Standard

Operating Procedure, the Telecommunicator has the primary responsibility for the initial

deployment of law enforcement/fire personnel and equipment.

The Telecommunicator is also responsible for the constant monitoring of public safety

personnel and their activities thereby ensuring their safety.

Representative Duties and Responsibilities:

Receives requests for services from the general public and assigns adequate personnel

for the efficient completions of those requests.
Receives requests for information from the general public and provides said information, if

available and applicable, or refers caller to appropriate agency.
Enters dispatch information into CAD system and updates information on unit(s) arrival,

clearance and call status as needed.
Records all significant communications as required by agency procedure.
Disseminates police information regarding wanted persons, stolen vehicles, missing

persons, etc., that may be received via telephone, tele@type or other means.
Acquires and maintains a thorough knowledge of the location and characteristics of the

streets, parks, buildings, housing developments, and other significant areas of the

municipalities of Lewiston-Auburn so as to maximize the accuracy and speed of dispatch.
Be thoroughly familiar with agency procedures for the use of the radio and other

communications equipment.
Be familiar with emergency procedures that relate to matters requiring urgent

police/fire/EMS attention to be capable of activating them immediately.
Keeps personnel who have been dispatched to calls fully informed of all facts affecting the

safety and efficiency of their response to the call.
Keeps track of all officers on a given watch and immediately informs the appropriate.

Watch Commander when contact with an officer cannot be made as per established

procedure.
Maintains the Communications Center and equipment in order and informs the

Communications Supervisor of any defects or malfunctions so that repairs or corrections

can be made.
Monitors the video recording system in order to ensure Center security.
Monitors alarm systems and dispatches appropriate response units in the event of an

alarm activation.
Enters into and/or retrieves information from the Maine METRO, NLETS, and NCIC

tele@type systems.
Answers all telephone calls promptly and efficiently, and assists all callers in a calm,

professional manner.
Maintains the agency daily log, ensuring an accurate recording of calls received and other

significant events.
Transfers calls to other departments/divisions as appropriate.
Responds to officers requests for information as appropriate.
Keeps the appropriate Watch Commander fully informed of any significant events.
Performs other duties and tasks as may be assigned by proper higher authority.

Working Conditions and Job Hazards:

The physical demands described here are representative of those that must be met by an

employee to successfully perform the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential

functions. While performing the duties of this job, the employee is frequently required to sit or

stand and talk or hear. The employee is frequently required to walk. The employee is

frequently required to use hands to handle o

Similar Jobs

Nursing Assistant

Veterans Affairs, Veterans Health Administration • Leeds, MA • 8h ago

Hospital & Medical

Summary This Nursing Assistant position is within the Nursing, Operations service at VA Central Western Massachusetts Healthcare System in Leeds, MA. Responsibilities This is an OPEN CONTINUOUS ANNOUNCEMENT intended for...

8h ago

Go to Apply

Registered Nurse

Pine Tree Home Health Care Inc. • New Gloucester, ME • 8h ago

Hospital & Medical

This job was posted by https://joblink.maine.gov : For more information, please see: https://joblink.maine.gov/jobs/1254157 Nurses in the home health care setting are responsible for assessments of all bodily systems, me...

8h ago

Go to Apply

Physical Therapist Director - Profit Sharing Available

U.S. Physical Therapy • Windham, ME • 2d ago

Hospital & Medical

Company Description Many people are being held back from participating in activities they love because they are limited by physical injury. At Riverview Physical Therapy, we have a simple process to help our patients und...

2d ago

Go to Apply

Registered Nurse (Referral Coordination Team)

Veterans Affairs, Veterans Health Administration • Leeds, MA • 2d ago

Hospital & Medical

Summary This Registered Nurse (Referral Coordination Team) position is located in the Nursing Services at the Greenfield, MA location. This position is full-time at 40 hours per week. Responsibilities The RCT RN uses nur...

2d ago

Go to Apply

Pharmacy Customer Service Associate

Walgreens • Yarmouth, ME • 5d ago

Hospital & Medical

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. In acco...

5d ago

Go to Apply

Biomedical Equipment Support Specialist

Veterans Affairs, Veterans Health Administration • Leeds, MA • 5d ago

Hospital & Medical

Summary Biomedical Equipment Support Specialist (BESS) is within a Healthcare Technology Management (HTM) Clinical Engineering department at the VA Central Western Massachusetts Healthcare System, Leeds Campus. The BESS...

5d ago

Go to Apply

Registered Nurse - Nurse Manager (Lewiston CBOC)

Veterans Affairs, Veterans Health Administration • Lewiston, ME • 6d ago

Hospital & Medical

Summary This Registered Nurse - Nurse Manager position is located at the Lewiston, ME CBOC location. This position is full-time at 80 hours per pay period. Responsibilities Included but are not limited to: Functions as a...

6d ago

Go to Apply

Registered Nurse (Domiciliary Mental Health)

Veterans Affairs, Veterans Health Administration • Leeds, MA • 6d ago

Hospital & Medical

Summary This Registered Nurse position is in Nursing services at the VA Central Western Massachusetts Healthcare System, located at the Leeds, MA location. This position is full time at 40 hours per week. Responsibilitie...

6d ago

Go to Apply

Registered Nurse Educator

Veterans Affairs, Veterans Health Administration • Leeds, MA • 6d ago

Hospital & Medical

Summary This Registered Nurse Educator position is in the Education & Learning Resources service at the VA Central Western Massachusetts Healthcare System, located at the Leeds, MA location. This position is full tim...

6d ago

Go to Apply

Registered Nurse (Utilization Quality Management Consultant)

Veterans Affairs, Veterans Health Administration • Leeds, MA • 1w ago

Hospital & Medical

Summary This Registered Nurse position is in Nursing Service at the VA Central Western Massachusetts Healthcare System, located in Leeds, Ma. This is a full time 40 hours per week positions. Responsibilities Duties Inclu...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.