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Lewiston-Auburn 9-1-1

Emergency Communications System

552 Minot Avenue, Auburn, Maine 04210

207.786.5380 \~\~ 207.795.0743 fax

Department: Operations

Job Title: Telecommunicator

Pay Grade: Entry Level as outlined in the Collective Bargaining Agreement

Job Relationship:

A. Responsible to: Communications Supervisor (TC4), Lewiston-Auburn 9-1-1

Emergency Communications Center

B. Supervises:

C. Manner of Review and Approval of Work: Through direct observation of activities.

Employee Definition: Full-Time Union Non-exempt

Hours: Average of 37.33

Job Summary

Under the general direction and supervision of the Communications Shift Supervisor, the

Telecommunicator receives all oral and/or tele@type communications coming into the 911

Center from the public and from public safety personnel.

Through the application of and by following established procedures, Telecommunicators

transmit requests for service to the appropriate location/agency. Subject to Standard

Operating Procedure, the Telecommunicator has the primary responsibility for the initial

deployment of law enforcement/fire personnel and equipment.

The Telecommunicator is also responsible for the constant monitoring of public safety

personnel and their activities thereby ensuring their safety.

Representative Duties and Responsibilities:

Receives requests for services from the general public and assigns adequate personnel

for the efficient completions of those requests.
Receives requests for information from the general public and provides said information, if

available and applicable, or refers caller to appropriate agency.
Enters dispatch information into CAD system and updates information on unit(s) arrival,

clearance and call status as needed.
Records all significant communications as required by agency procedure.
Disseminates police information regarding wanted persons, stolen vehicles, missing

persons, etc., that may be received via telephone, tele@type or other means.
Acquires and maintains a thorough knowledge of the location and characteristics of the

streets, parks, buildings, housing developments, and other significant areas of the

municipalities of Lewiston-Auburn so as to maximize the accuracy and speed of dispatch.
Be thoroughly familiar with agency procedures for the use of the radio and other

communications equipment.
Be familiar with emergency procedures that relate to matters requiring urgent

police/fire/EMS attention to be capable of activating them immediately.
Keeps personnel who have been dispatched to calls fully informed of all facts affecting the

safety and efficiency of their response to the call.
Keeps track of all officers on a given watch and immediately informs the appropriate.

Watch Commander when contact with an officer cannot be made as per established

procedure.
Maintains the Communications Center and equipment in order and informs the

Communications Supervisor of any defects or malfunctions so that repairs or corrections

can be made.
Monitors the video recording system in order to ensure Center security.
Monitors alarm systems and dispatches appropriate response units in the event of an

alarm activation.
Enters into and/or retrieves information from the Maine METRO, NLETS, and NCIC

tele@type systems.
Answers all telephone calls promptly and efficiently, and assists all callers in a calm,

professional manner.
Maintains the agency daily log, ensuring an accurate recording of calls received and other

significant events.
Transfers calls to other departments/divisions as appropriate.
Responds to officers requests for information as appropriate.
Keeps the appropriate Watch Commander fully informed of any significant events.
Performs other duties and tasks as may be assigned by proper higher authority.

Working Conditions and Job Hazards:

The physical demands described here are representative of those that must be met by an

employee to successfully perform the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential

functions. While performing the duties of this job, the employee is frequently required to sit or

stand and talk or hear. The employee is frequently required to walk. The employee is

frequently required to use hands to handle o

Lewiston Auburn 911

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