13362 - Global Account Director

Kelly Services • Troy, MI • 1d ago

Together we change lives.

Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless.

No matter where you are in your career journey you can apply your knowledge and passion to move people, organizations, and communities forward. You'll have opportunities to grow your expertise and capabilities, both professionally and personally. As a team we celebrate inclusion, caring and collaboration. As a company we value your contribution, we work with integrity, and we always put people first - so your impact really will change lives.

Our Global Account Director is accountable for:

Execute and Manage contingent workforce programs / projects for the customer as a Managed Service Provider (MSP) fulfilling contingent workforce / project needs through supplier / vendor sourcing channels.

Selection and Performance Management of suppliers / vendors as per the need of the customers.

Finance, Taxation and Reconciliation of Project accounts.

Experience using standard MSP/CWO operations tools or proprietary MSP/CWO tools for Client reporting, internal reporting and account management.

Supplier Contract and Performance Management:

Play a pivotal role to establish and conduct periodic review while creating benchmarks for supplier performance so as to address changing business delivery needs of clientele.

Consistently endeavor to bring-in current trends and stay abreast with clients, hence able to ramp-up supplier-force during expansions.

Relationship building/gaining trust/education of managers

Identify and drive cost savings initiatives. Bundle & Bid/Direct Sourcing identification

Quick turnaround when it comes to establishing and maintaining stakeholder relationships across business lines.

Insert as needed into SOW process while auditing/reconciling.

Serve as the point of resolution for Issues/Disputes to ensuring appropriate solutions to all the stakeholders.

Stay proficient and hands-on in usage of VMS tools like IQNavigator (IQN), Emptoris, Provade, Ariba, Fieldglass, Beeline etc. to be able to resolve real-time, on-the ground issues which arise due to change of SPOC/end-user during critical phases.

Responsible for multiple MSP program P&L Operations to ensure targeted return on sales is achieved.

Responsible for Mentorship of CWO team w.r.to career-progression, training and enablement

Responsible for adherence to the program's outlined process compliance through regular audit & periodic proactive reporting to stake holders (QBRs, Monthly reviews, Milestone reviews etc.).

Stay as the Go-to point for accurate financial & real-time business metric reports and analysis so as to assist business health assessments, model program showcasing etc.

Essential Skills:

7-10 years industry experience preferred

Strong problem solving and decision-making skills and demonstrated ability to influence.

Strong account management experience in handling large complex accounts.

Proven ability to build relationships, communicate effectively at all levels of the client organization, from end-users to the C-suite.

Strong ability to organize and present data, develop business, and accomplish many tasks simultaneously with attention to detail.

Ability to understand financial concepts in order to make pricing recommendations

In addition, the candidate must demonstrate a strong customer focus, flexibility, team orientation and technical proficiency.

Eye for detail of accuracy in data capture and its presentation

Virtual/ Remote position- based anywhere in United States

Total compensation package and benefits commensurate with the position.

Kelly is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity. Equal Employment Opportunity is The Law.

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