Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
The Senior Manager, IT Operations is responsible for all system functions in support of each operation. Responsibilities include development through ongoing maintenance.
Responsibilities:
Supervises the system operations to ensure that the milestones, deliverables, and performance standards are met.
Leads management of the IT team, consisting of Software Development, Network Engineering, Desktop Support, Telephony, Security, and Servers Management.
Manages testing and implementation of all new software and software enhancements related to payment processing and data capture. Responsible for the delivery of the enhancements and monitoring their effectiveness.
Develops workflow improvements and their documentation, implementation, monitoring and reporting. Responsible for the measurement and reduction of workflow.
Assessing and developing potential process enhancements, their implementation and monitoring. Reviewing the effectiveness of those enhancements. Reporting potential opportunities and the performance of actions taken.
Statistical information related to payment processing in an automated, ongoing, disseminated fashion. Responsible for the creation, implementation, and assignment of the statistical gathering process.
Identifying and determining resolution to errors and responsibility to the downward trend of those errors.
Providing updates and status reports to senior management.
New Project analysis and implementation. Handoff and documentation to operations staff.
Qualifications:
Have a minimum of two years of experience with Windows networking (Active Directory, group policies, security groups, roaming profiles, etc.).
Ability to troubleshoot server and PC hardware and software, large and small scale.
Possess a functional understanding and support skills with all common Microsoft desktop applications (Windows, MS Office, etc.) and server-based applications (IIS, MSSQL, DNS, DHCP, FTP).
Have thorough understanding of the standards and variables involved in LAN/WAN (TCP/IP) networking and must be able to apply that knowledge to the support and configuration of the same. Along those lines, knowledge of the physical wiring of computer networks (CAT5/6, Fiber) should be mandatory.
Ability to communicate with offsite personnel and the coordination of technical tasks with those individuals to complete time sensitive projects without issue.
Possess strong written and verbal skills.
Preferred:
Hold an associate or bachelor's degree in information technology.
Show experience in vendor relations, customer service, and personnel management.
Have phone system experience (preferably VoIP).
Demonstrate an understanding of web-based applications (Intranet and Internet)
Possess web programming experience.
Display experience with Linux/Unix administration, ASP and VB programming, high-volume printing and scanning systems, or MS Access programming and administration.
Flexible Working
At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.
In this role, you can expect the following working conditions:
Onsite work: Work in our local office, receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career.
Working For You
Perks and rewards designed for you:
Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
Retirement Savings: We will support you as you save for your future.
Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
Great Work Environment: We are proud of our award-winning culture and the recognition we've received for our diversity efforts.
Join Us
At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates.
We strive to create a culture where you can:
Bring your authentic self to work
Grow and thrive, both personally and professionally
Make a difference with our clients, in our communities, and with the millions of people we support
When you join Conduent, you are engaged in creating the future - both our company's and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best!
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $107,569-$139,700.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . Complete the form and then email it as an attachment to FTADAAA@conduent.com . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt\adaaa\accommodation_pol.pdf) .
