About Lumen
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
The Role
The Manager Sales Operations acts as the Sales Operations support to the Wholesale segment.? The candidate employs a wide variety of skills and functions, including reporting on sales performance trends and attainment, overseeing proper module management for the sales teams, sales team headcount, adjustments, process questions and resolving escalated disputes by applying existing precedence and rules where possible and making decisions with future behaviors in mind.? It is expected that this position will be the subject matter expert in operational areas of the business and as such will work with Sales VP as an equal in their areas of expertise in running programs and resolving issues.
The Main Responsibilities
This position will manage Sales Operations Consultants who support individual Sr Director Sales positions and is responsible for the standardization of processes and reporting as well as the sharing of best practices across the segment.
This position has Sales Operations Consultants as direct reports who manage all account transfers, sales hierarchy, and assist with sales recognition related issues.
This position will manage sales recognition processes and tickets for the segment.
Sales reporting and forecasting, customer segmentation, channel conflict resolution and organization strategy and design.
Will be a key contributor in sales target setting.
Will be a key contributor in reorganization and expense reduction efforts for a region including making recommendations on new operational structures and developing and implementing the transition plan with work force adjustments and customer alignment.
Develop programs and processes with Sales Leadership to help drive sales results and behaviors across the segment.
Implement process improvements across the segment and provide feedback to Sales Leadership and their Sales Operations team for best practices.
What We Look For in a Candidate
5+ years experience?within sales operations
Bachelors degree or equivalent related job experience
Demonstrated analytical, communication (oral and written) with Sales Executives, conflict resolution, multi-tasking, problem solving and time management skills.
Strong analytical and quantitative skill set.
Computer literacy skills (Excel, Word, PowerPoint)
Project management skills Experience in Sales Operations, Reporting, Compensation or related field
Expert knowledge of Sales Operations specialty and strong business acumen
Highly developed facilitation and team building skills
Compensation
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors
Location Based Pay Ranges:
$103,711 - $138,281 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$108,896 - $145,195 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$114,082 - $152,109 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process
Learn more about Lumen's:
Benefits (https://jobs.lumen.com/global/en/benefits-statement)
Bonus Structure
LI-Remote
LI-MK-1
Requisition #: 339959
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
Application Deadline
09/25/2025
