Administrator, AACU Debit Card Claims

American Airlines • Dallas, TX • 2h ago

Intro

Responsible for providing administrative, analytical and Credit Union member support related to fraud investigations on credit card chargebacks, exceptions, claims information and accounting interchange.

Why you'll love this job

This job is a member of the Loss Mitigation and Check Operations team within the American Airlines Federal Credit Union. The role is responsible for providing administrative support for fraud investigations for American Airlines Credit Union members.

What you'll do

Research, collect and analyze data pertinent to various @types of transactional fraud cases including cards, checks and other payment methods

Handle issuer and acquirer chargebacks, disputes, pre-arb re-presentments, and exceptions including closed or charged-off accounts

Counsel members and communicate with vendors for chargebacks and good faith requests

Provide information and educate members on methods to avoid being the victim of fraud

Act as liaison to law enforcement authorities and provide information to assist in subsequent investigation, prosecution and restitution

Interface with members, management and non-management Credit Union personnel, which includes heavy phone contact with members

Manage fund transfers between general ledger accounts and balance the applicable general ledgers, ensuring accurate money movements in collaboration with vendors and other Credit Union teams

Analyze ATM electronic journals to ensure accurate record-keeping and claim finalization

Participate in the development and implementation of loss prevention strategies/projects to minimize fraud risk and losses

Provide insight into policy and procedure changes/updates that could reduce or mitigate fraud

Perform other duties as assigned

The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED

Preferred Qualifications- Education & Prior Job Experience

Bachelor's degree in business or related area of study or equivalent work experience

CFE is a plus

Experience with Episys and Synapsys software systems

Bilingual in Spanish

Previous banking or Credit Union experience

Skills, Licenses & Certifications

Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software

Knowledge of credit union laws and regulations

Ability to demonstrate excellent oral and written communication skills & exercise effective interpersonal skills with the ability to communicate with all levels of staff and management

Ability to exercise excellent member service skills

Ability to analyze data and present results

Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team

Ability to self-motivate with strong organization skills and capacity for attention to detail

Ability to work independently and with minimal supervision and make sound decisions

Ability to maintain satisfactory performance and attendance

Ability to pass applicable American Airlines pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.

Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.

401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY

American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.

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