Account Specialist II - Safe Box Vault

JPMorgan Chase • Houston, TX • 2w ago

At JPMorganChase, you'll be at the forefront of delivering exceptional customer service, where each day presents the same opportunities to make a meaningful difference. You'll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine, your role remains dynamic and impactful, enabling you to build strong relationships and contribute to our business success.

As an Account Specialist II within the Safe Box Vault department, you will support the service delivery of Retail Banking, and be responsible for updating customer records, documentation preparation, retrieving information and updating systems. Perform inbound/outbound calls regarding status on inquiry and problem resolution. Process, verify and ensure accuracy of all data entries and maintain the required documentation. Other duties as and Account Specialist II include, but are not limited to responding to internal emails, performing internal audits and mandatory overtime required as determined by business needs. The Regulatory & Event Operations Customer Service Account Specialist's work is creative, exciting, and different every day.

Job responsibilities

Make strong, independent decision making, sound judgement, analytical and research skills

Initiate tasks as a self-starter, creative thinker, motivated to learn and operate independently

Deliver accurate, thorough, and high-quality work in a metrics driven environment

Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment

Develop and maintain effective working relationships internally and externally

Work both independently and in a team environment

Abide by all applicable regulatory and departmental practices and procedures

Lift 30 - 50 pounds

Approach to problem solving, taking ownership of issues, and having the determination to follow through

Use creative problem-solving techniques to solve business issues and meet deadlines

Required qualifications, capabilities, and skills

Minimum of 2 years Retail Bank customer interaction

Assisting customers with opening and closing safe deposit boxes

Minimum of 1 year computer experience required, utilizing multiple computer applications in a Windows-based environment

High school diploma or GED required

Preferred qualifications, capabilities, and skills

Customer focused and ability to multi-task between multiple projects and assignments

Comfortable in a fast-paced, consistently changing environment

Professional, thorough, and organized with strong follow-up skills

Have a passion for helping people by solving problems, presenting, and explaining solutions

Work Schedule

Monday - Friday 8:00AM to 4:30PM. Candidate must be willing and able to work schedule during our operating hours and may occasionally include evenings and weekends.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Similar Jobs

Medical Technologist Lead

HCA Healthcare • Pasadena, TX • 1h ago

Hospital & Medical

Description Introduction Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) Medica...

1h ago

Go to Apply

Medical Technician I - Specimen Processing

MD Anderson Cancer Center • Houston, TX • 1h ago

Hospital & Medical

The hours are 10am-6:30pm The University of Texas MD Anderson Cancer Center in Houston is one of the world's most respected centers focused on cancer patient care, research, education and prevention. It was named the nat...

1h ago

Go to Apply

Medical Director - Radiation Oncology

Elevance Health • Houston, TX • 1h ago

Hospital & Medical

Clinical Operations Medical Director Carelon Medical Benefit Management Radiation Oncology Virtual: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, pr...

1h ago

Go to Apply

Oracle CX Functional Field Service Manager

Deloitte • Houston, TX • 1h ago

Management & Administrative

Oracle CX Functional Field Service Manager Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, trans...

1h ago

Go to Apply

Oracle CX Functional Fusion Service Consultant

Deloitte • Houston, TX • 1h ago

Management & Administrative

Oracle CX Functional Fusion Service Consultant Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, t...

1h ago

Go to Apply

Senior Data Scientist - SFL Scientific

Deloitte • Houston, TX • 2h ago

IT & Engineering

Senior Data Scientist, Specialist Senior - SFL Scientific Our Deloitte Strategy & Transactions team helps guide clients through their most critical moments and transformational initiatives. From strategy to execution...

2h ago

Go to Apply

Oracle CX Technical Fusion Field Service Consultant

Deloitte • Houston, TX • 2h ago

Management & Administrative

Oracle CX Technical Fusion Field Service Consultant Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative...

2h ago

Go to Apply

Sales Performance Management Consultant

Deloitte • Houston, TX • 2h ago

Management & Administrative

Sales Performance Management Consultant Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative tech...

2h ago

Go to Apply

Oracle CX Functional Field Service Lead

Deloitte • Houston, TX • 2h ago

Management & Administrative

Oracle CX Functional Field Service Lead Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transfor...

2h ago

Go to Apply

100% Eyewear Merchandising Rep $23/hr

ThirdChannel • Webster, TX • 3h ago

100% Eyewear Merchandising Rep $23/hr Webster, TX %LABELPOSITIONTYPE_CONTRACT% 100% %BREADCRUMBJOBOPENINGS% 100% Eyewear Merchandising Rep $23/hr %BUTTONAPPLYTO_POSITION% %BUTTONAPPLYUSING_INDEED% %BUTTONAPPLYUSINGLINKED...

3h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.