ACCOUNTS RECEIVABLE ANALYST

Total Quality Logistics • Milford, OH • 1h ago

Total Quality Logistics

Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.

If you are unable to apply online due to a disability, contact recruiting at (513) 831-2600 ext. 51454.

Position Title: ACCOUNTS RECEIVABLE ANALYST Location: Milford, Ohio, USA Category: Accounting/Finance Job ID 6712

DESCRIPTION & REQUIREMENTS:

About the role:

As an Accounts Receivable Analyst for TQL, you will be responsible for researching and analyzing customer accounts to understand, resolve, and streamline Accounts Receivable (AR) processes. You will work as a partner with customers and sales teams to identify root causes of chronic and singular payment issues and proactively prevent additional occurrences. You will provide appropriate steps to resolve billing disputes and maintain a high level of communication with all parties.

What's in it for you:

Health, Dental, and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck + 401(k) with company match

Advancement opportunities within structured career paths

Employee referral bonus opportunities

Certified Great Place to Work with 800+ lifetime workplace award wins

What you'll be doing:

Manage and report on a portfolio of customer accounts

Initiate calls and correspondence with customers to collect and resolve outstanding A/R balances, coordinate payments, and negotiate and manage payment plans

Understand TQL's billing process and collaborate with internal teams and customers to resolve payment delinquencies

Conduct detailed account research to analyze trends and provide insights to improve cash flow and reduce outstanding balances

Document and prepare AR reports, including aging summaries

Maintain excellent customer relations through timely and accurate communication on both internal and external interactions

Identify inefficiencies in AR processes and recommend improvements

Maintain detailed notes, create reminders, and document follow-up within the financial resolution software

Assist in automation initiatives or system upgrades related to AR functions

Deliver weekly updates to management on the status of top customer account balances, detailing collection efforts taken, and proposed solution strategies

Ensure adherence to internal controls and accounting policies

Identify customer accounts that require escalation of collection efforts and legal action and support resolution strategies

Assume additional responsibilities and assist with special projects as requested

What you need:

Bachelor's degree in accounting or finance or equivalent professional experience

Critical thinking and problem-solving skills with a focus on customer service

Strong independent decision-making skills with the ability and confidence to effectively communicate your decisions to management

Proficient computer skills (Outlook, Excel, Word)

Exceptional communication, collaboration, and interpersonal skills

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