Software Enablement & Training Specialist

Cognizant • Augusta, ME • 16h ago

The Software Training Specialist plays a key role in driving user readiness, adoption, and long-term enablement across a suite of software products. This role collaborates closely with product teams, project stakeholders, and subject matter experts to assess training needs and deliver scalable learning solutions. The Specialist manages the full training lifecycle across multiple software initiatives, ensuring users are equipped for success.

This position requires agility in fast-paced environments, comfort with ambiguity, and the ability to create stability through structured learning experiences. The Specialist will leverage a mix of delivery methods-including live instruction, eLearning, user documentation, and knowledge base platforms-to design and maintain user-centered training programs.

Key Responsibilities

Discovery & Planning

Collaborate with Senior Training Specialists and software project teams to define training needs and target audiences.

Conduct discovery sessions and needs assessments to identify both proactive and reactive user knowledge gaps.

Design flexible training plans that support effective user adoption and readiness during change management efforts.

Integrate training throughout the software development lifecycle-from early project phases to onboarding and ongoing support.

Content Development & Subject Familiarization

Proactively learn product features and workflows to create relevant training content.

Develop and maintain diverse, self-service training materials that promote user confidence and efficient product use.

Utilize a variety of training tools and formats, including LMS platforms, virtual classrooms, video tutorials, knowledge base articles, instructor-led training (ILT), hands-on activities, worksheets, and eLearning modules.

Delivery & Facilitation

Serve as a train-the-trainer leader and deliver live training sessions with strong presentation and software demonstration skills.

Step in as the primary trainer when needed to ensure continuity and quality of training delivery.

Knowledge Management & Reinforcement

Build and enhance measurable processes for internal and external knowledge base platforms to support user adoption.

Embed learning resources into daily workflows to encourage self-service and reduce reliance on instructor-led training.

Collaborate with cross-functional teams to align training with product updates and user feedback.

Evaluation & Continuous Improvement

Identify and track key training metrics to evaluate program effectiveness.

Recommend improvements to enhance learner engagement and outcomes.

Qualifications

Education & Experience

Bachelor's degree in Education, Instructional Design, Communications, Information Technology, Business, or a related field-or equivalent practical experience.

3-5 years of experience in software training, instructional design, or related roles, preferably in dynamic environments with evolving software platforms.

Experience working in or closely with operations teams, with an understanding of varied user needs across roles and levels.

Proven ability to collaborate with cross-functional teams including product owners, SMEs, and project managers.

Strong technical writing skills and experience creating clear, user-focused training materials.

Experience delivering ILT, virtual training, eLearning modules, and managing knowledge base platforms.

Comfortable managing multiple projects with shifting priorities in small team environments.

Certifications in Instructional Design, Adult Learning, or Project Management are a plus.

Preferred Skills

Advanced proficiency in eLearning authoring tools (e.g., Camtasia, Easy Generator).

Experience with LMS platforms such as Workday, including course development.

Familiarity with knowledge management tools (e.g., Salesforce, Confluence).

Instructional Design certifications (e.g., ATD CPTD, Certified Instructional Designer/Developer).

Experience working within the software development lifecycle, especially in training and user readiness alignment.

Project management experience or certifications (e.g., PMP, CAPM, Agile/Scrum).

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Similar Jobs

Data Scientist (Technical Leadership)

Meta • Augusta, ME • 1h ago

IT & Engineering

Summary: We are seeking experienced Data Scientists to join our team and drive impact across various product areas. As a Data Scientist, you will collaborate with cross-functional partners to identify and solve complex p...

1h ago

Go to Apply

Accessibility Tester/systems Analyst

TEKsystems • Augusta, ME • 10h ago

IT & Engineering

Description Systems Analyst 2 - Digital Accessibility Analyst 100% Remote working EST hours Top 3 Skills: DHS Trusted Tester Certification - Upload to the bid Testing Mobile Applications against WCAG 2.1AA Standards Acce...

10h ago

Go to Apply

Principal Data Scientist

Lumen • Augusta, ME • 1d ago

IT & Engineering

About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up...

1d ago

Go to Apply

Senior Data Scientist, Signal Processing & Machine Learning

Ford Motor Company • Augusta, ME • 1d ago

IT & Engineering

We are seeking an exceptional and highly motivated Technical Expert to join our dynamic Quality Analytics team in Global Data Insight and Analytics (GDIA) organization. This position is for a recognized authority in sign...

1d ago

Go to Apply

Data Engineer, Analytics

Meta • Augusta, ME • 1d ago

IT & Engineering

Summary: Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connec...

1d ago

Go to Apply

ACAPS/Mainframe Software Engineer

Eliassen Group • Augusta, ME • 1d ago

IT & Engineering

ACAPS/Mainframe Software Engineer Anywhere Type: Contract Category: Development Industry: Financial Services Workplace Type: Remote Reference ID: JN -092025-103695 Date Posted: 09/14/2025 Shortcut: http://careers.eliasse...

1d ago

Go to Apply

Supervisory Mobility Transportation Specialist

Veterans Affairs, Veterans Health Administration • Augusta, ME • 1d ago

IT & Engineering

Summary Serves as a Supervisory Mobility Transportation Specialist - Mobility Manager and manages all Veterans Transportation System (VTS) and Beneficiary Travel (BT) Program activities, including patient transport, Spec...

1d ago

Go to Apply

Software Engineer 1 - Data Integration (Project Hire)

Pacific Northwest National Laboratory • Augusta, ME • 1d ago

IT & Engineering

Overview At PNNL, our core capabilities are divided among major departments that we refer to as Directorates within the Lab, focused on a specific area of scientific research or other function, with its own leadership te...

1d ago

Go to Apply

Senior Product Designer - Analytics and Reporting

Zoom • Augusta, ME • 2d ago

IT & Engineering

What you can expect As a Senior Product Designer on Zoom Contact Center's Analytics & Reporting team, you'll lead the design of intuitive, impactful data experiences. From crafting sophisticated visual interfaces to...

2d ago

Go to Apply

Data Center Design Engineer

Oracle • Augusta, ME • 2d ago

IT & Engineering

Job Description The Oracle OCI team is looking for a Data Center Design Engineer to join our team, someone who innovates & shares our passion for winning in the cloud marketplace. You will work closely with the data...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.