Cyber Security Service Delivery Manager

Cimarron Software SE • Colorado Springs, CO • 6h ago

Cimarron is seeking a Cyber Security Service Delivery Manager to support the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract at either Schriever Space Force Base in the Colorado Springs, CO area or at the Redstone Arsenal in Huntsville, AL.

Key Duties:

Oversee end-to-end delivery of cybersecurity service quality, monitoring, managing, enhancing, and reporting on IT service performance against agreed SLAs and KPIs.

Foster a culture of continuous improvement and knowledge sharing while ensuring the team has the necessary skills and resources to deliver excellent service.

Oversee resolution of major incidents and problems impacting cybersecurity service delivery by coordinating internal IT teams to drive root cause analysis, After Action reports, and remediation solutions.

Apply and enforce service delivery lifecycle principles, including envisioning, design, planning, stabilizing, and deployment phases.

Collaborate with Change Management to ensure changes to cybersecurity services are implemented effectively, efficiently, and with minimal disruption.

Identify opportunities for service improvement and drive initiatives to enhance service quality, efficiency, and cost-effectiveness.

Provide regular reports on service performance to senior management and business stakeholders.

Manage relationships with key IT and cybersecurity vendors, ensuring services meet contractual obligations.

Contribute to the development and management of the service delivery budget, tracking and controlling service delivery costs.

Maintain awareness of financial health for assigned projects, including budgeting, forecasting, and variance analysis.

Oversee and participate in operational maintenance and sustainment activities.

Optimize allocation and utilization of operational resources, identifying opportunities to improve efficiency and reduce costs.

Required Skills, Experience, and Education:

Due to facility security requirements, only U.S. citizens are eligible for consideration at the time.

Ability to complete a pre-employment background check and drug screening, which will include but is not limited to testing for marijuana use.

This position requires access to federal facilities. Candidates must possess a valid, unexpired Real ID-compliant driver's license or state-issued identification card at the time of hire. If you are unsure whether your ID is Real ID-compliant, please check for the star symbol in the upper portion of your driver's license or state ID.

Ability to obtain a Secret clearance in a reasonable amount of time.

Strong relationship management skills.

Ability to communicate effectively with both technical and non-technical audiences.

Ability to work under pressure and manage multiple priorities effectively.

12 or more years of general full-time work experience (may be reduced with completion of advanced education).

5 or more years of experience in an IT Service Delivery Manager or similar role.

1 or more years of experience working in a management or leadership role.

Experience delivering and/or managing IT Service Delivery within large and complex organizations across government and commercial environments.

In-depth understanding of ITIL framework and best practices, including incident management, problem management, change management, and service release management.

Excellent analytical, problem-solving, and decision-making skills.

Experience with service management tools such as ServiceNow or BMC Remedy.

1 or more current DoD 8570 or 8410 compliant certifications.

Desired Skills, Experience, and Education:

Active TS/SCI clearance.

Experience supporting IT programs for the MDA and/or DoD.

Project management experience.

ITIL v4 Managing Professional Certification.

Bachelor's degree (or higher) in Computer Science, Information Technology, or a related field.

Business Profile:

Cimarron is a global solutions company with a strategic partnering approach to satisfying customer-driven requirements. We ensure customer success with a modern approach and experienced leadership. Driven by an entrepreneurial spirit, Cimarron is fueled by highly skilled employees, developing new innovative technologies, and delivering superior products and services. We believe in recognizing employees' worth by offering competitive salaries and benefits, including health, dental, and vision insurance, 401(k) contributions, educational reimbursement, and much more. From company communication through Company-wide information meetings led by our President and CEO, to an Awards program designed to recognize our amazing employees and their accomplishments, you will not only feel like you are a part of a team, you will be a valued member of the Cimarron family. Cimarron is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law.

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