Assistant Manager
The Assistant Manager assists the General Manager in executing all aspects of restaurant operations and may be assigned specific areas to manage within the restaurant.
Essential Functions
-Manage entire operation of restaurant during scheduled shifts.
-Maintain critical standards for product and service quality, restaurant cleanliness and sanitation, and speed of service.
-Assist in the execution of the restaurants business plan as directed by the General Manager.
-Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant.
-Ensure guest service in all areas meet company standards.
-Respond to customer complaints, taking prompt and appropriate action to resolve problem and ensure customer satisfaction is maintained.
-Accurately complete designated duties such as inventory control, ordering of products, cash control.
-Assist in optimizing profits by controlling product and labor costs.
-Communicate and oversee the execution of product promotions.
-Staff, train and develop hourly employees through hiring, orientations, ongoing feedback, use of training materials, establishment of performance expectations and by conducting performance reviews.
-Prepare hourly employee schedules to meet the staffing requirements for each day part as determined by the General Manager.
-Expected to exercise good judgment in decision-making and reporting issues to the General Manager.
-Perform other duties and responsibilities as requested by the General Manager.
Qualifications
-Must be at least 18 years of age
-High school diploma
-2 or more years of management experience at a restaurant chain
-Dedication to providing exceptional customer service
-Effective time management and prioritization
-Ability to work a minimum of 50 hours of scheduled time; two closing shifts per week, one being a weekend closing shift.
-Ability to work flexible hours and days to support business hours and needs.
For physical requirements of the position, please contact HR for the complete job description.
