Operations Manager
City: Wilson
We are Reckitt
Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.
Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.
?Supply?
Our supply chain is the backbone of our business. It's how we get our trusted products to people all over the world, safely and efficiently. And it's our talented and passionate teams that make this happen.
If you're looking for a career in supply chain, there's no better place to be than Reckitt. We offer a variety of exciting opportunities in all areas of the supply chain, from planning and procurement to manufacturing and logistics. You could join our Global Supply Planning team to develop and implement our global supply strategy, or work with our Procurement Centre of Excellence team to negotiate and manage our supplier relationships.
Our Manufacturing Excellence team help us improve the efficiency, quality and safety of our manufacturing operations, and our Logistics Excellence team develop new and innovative ways to distribute our products to customers.
About the role
The Operations Manager is responsible for leading and overseeing end-to-end operations for consumer goods (FMCG), within a pharmaceutical manufacturing facility (oral solid dose and/or liquids product lines). This role ensures that production is executed efficiently, safely, and in compliance with all regulatory, quality, and cGMP standards. The manager is accountable for delivering daily performance goals related to output, quality, safety, and personnel development while driving continuous improvement across formulation, production, and packaging processes.
Your responsibilities
Ensure strict adherence to HSE, cGMP, FDA, OSHA, EPA standards; drive continuous improvement and Right First-Time performance
Escalate HSE and quality incidents/deviations immediately; lead investigations, root cause analysis, CAPA completion, and SPIN documentation
Support and lead internal, regulatory, and HSE audits; ensure timely CAPA closure
Ensure monthly BSOs completion and feedback; manage SOPs, OJTs, and training compliance
Oversee production operations (OSD/consumer goods: granulation, blending, compression, coating, packaging) to meet quality and schedule targets
Approve weekly production schedules; align with planning on MPS and RCCP targets to optimize labor, capacity, and minimize downtime
Ensure adherence to production plans; escalate deviations; manage labor and shift allocations
Collaborate cross-functionally (QA, Maintenance, Engineering, Supply Chain) to resolve issues and support initiatives
Monitor and optimize KPIs: yield, OEE, throughput, deviations, labor productivity; escalate line stoppages and underperformance
Lead OEE reporting and downtime reviews; manage waste and OEE trackers; implement visual management and KPI systems
Manage cost center budgets (labor, overtime, temps, consumables); plan and justify budgets via RCCP; create COGS routing
Empower teams for autonomous process ownership and KPI achievement; drive engagement and recognition
Lead and mentor staff; ensure onboarding, training, cross-training, and BCP coverage; manage headcount vs. demand
Monitor attendance trends; apply disciplinary policies as needed
Recommend CapEx and tactical goals; define project scopes for CI and NPD timelines
Champion 5S, lean practices, and visual management across production
The experience we're looking for
An Associates or Bachelor degree in Engineering, Pharmacy, Life Sciences, Operations, or related Business discipline.
Minimum of 5 years of leadership experience in a manufacturing environment, preferably in OSD/Liquids pharmaceuticals or regulated consumer goods.
Strong knowledge of cGMPs, FDA regulations, and batch manufacturing and/or packaging processes.
Demonstrated ability to lead teams in a high-volume, regulated production environment.
Proficient in production systems, batch records, Quality Systems / deviation management, and ERP tools (SAP preferred).
PC Skills: E-mail, Word, Excel, PowerPoint, etc. - Excellentinterpersonal, oral, and written communication skills; problem-solving, and decision-making skills.
Budget, planning, and organizational change management.
Continuous Improvement and consumer/customer orientated.
Good understanding of pharmaceutical document systems.
Desirable
Experience with oral solid dose manufacturing (e.g., tablet compression, encapsulation, coating, bottle & blister packaging). Experience with liquids (non-aseptic) equipment is a plus.
Lean Six Sigma Green Belt or Black Belt certification.
Experience in supporting regulatory audits (FDA, DEA, OSHA, etc.).
Knowledge of EBR/MES systems (e.g., Werum PAS-X) is a plus.
Good understanding of Reckitt production policies and regulatory requirements.
The skills for success
Business Partnership, Collaboration and partnership building, Relationship Management, Business Accumen, Productivity management, Improve business processes, Distribution Logistics, Logistics Management, Vendor Negotiation, Contract Negotiation, Category Management Expertise, Supply Management, Procurement.
What we offer
With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.
We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.
Salary Range
USD $156,000.00 - $234,000.00
Hiring Range: 156K - 200K
Pay Transparency
The base salary range for this role will vary based on experience in job and industry, training and education, skills relevant to the position, and other factors permitted by law. In addition to the base salary, the position is eligible for an annual discretionary bonus, which is subject to change each year.
Reckitt offers eligible employees competitive benefits including medical, prescription, dental, vision, and life and disability insurance; paid time off for vacation, sick and Company recognized holidays; a 401(k) plan; 16-week paid parental leave or 26 weeks for the birthing parent; adoption and fertility support; tuition reimbursement; discounts; and much more. Our compensation and benefits packages aim to give our talent the reward, protection, and peace of mind they deserve.
If reasonable accommodation is needed to complete your application, please contact NAtalentacquisition@reckitt.com. Reckitt is committed to the full inclusion of all qualified individuals.
Equality
We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.
All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.
Nearest Major Market: Raleigh
Nearest Secondary Market: Rocky Mount
Job Segment: Counseling, Nutrition, Pharmacy, Healthcare
