Product Operations Analyst

Berkshire Bank* • Pittsfield, MA • 3h ago

Purpose/Objective: Responsible for a full range of activities which
ensure operational effectiveness of deposit system processing and
operations of products and services. Assists with deposit validation of
mergers and acquisitions. Assists with the design and documentation of
workflows and makes recommendations for process improvements.
Responsible for completion and monitoring of retail deposit products,
interest plans and service fees. Assists with the development and system
implementation of new deposit products, services and fees. Provides
second level support for business system issues. Key Accountabilities: -
Monitors and maintains deposit interest rates, reviews products, rates
and fees for accuracy. Write and run BIC reports to ensure deposit core
system effectiveness. Tracks rate exceptions; prepares and analyzes BIC
and other reports for the retail banking operations areas. - Maintains
CIS householding reports and workflows. 35% - Implements and tests all
system upgrades and new products. Conducts tests according to plans.
Identifies and documents system deficiencies and recommends solutions.
Ensures issues are identified, tracked, reported and resolved in a
timely manner. Assists with and participates in data mapping and
implementation for mergers and acquisitions. Assists with validation of
merger and acquisitions. Assists with maintaining system workflows.
25% - Serves as a resource and provides support to the branch network on
business and system issues. Acts as a liaison between back-office
departments and branches to help resolve system issues. Works in
conjunction with FVP, Product Operations, and Regional Branch Managers
to ensure branches are operating effectively and to resolve complex
operating system issues. 25% - Provides support and assists with Bank
Control Deposit changes; conducts maintenance of DO SRM, Researches, and
troubleshoots system deficiencies. Maintains forms and disclosures on
the deposit and product system. 15% - Ensures compliance with all
banking laws, rules, regulations, and prescribed
policies/practices/procedures necessary to reduce risk and uphold
ethical standards related to and required by one\'s duties. Education:
Associates Degree or equivalent work experience Experience: - 2 years\'
general banking, administrative and branch operations experience -
Experience with FIS or other bank core operating systems - Experience
with SQL query tools preferred Skills & Knowledge: - Analytical/problem
solving skills - Excellent documentation skills - Proficient computer
skills, i.e. Word, Excel, Access - Knowledge of bank products and
services - Excellent written and verbal communication skills - Superior
organizational skills, with the ability to handle multiple tasks -
Self-starter with high motivation - Strong interpersonal skills -
Capable of creating, analyzing and distributing database report writing
We endeavor to make this site accessible to any and all users. Berkshire
Bank is an Equal Opportunity Employer - all qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, or national origin.
If you would like to contact us regarding the accessibility of our
website, need assistance completing the application process, or would
like to request alternative methods of applying, please contact us at
hr@berkshirebank.com.

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