Job Description
The University of Washington Tacoma is an anchor institution that is deeply invested in its local communities and in student success. As one of three campuses of a world-class university, UW Tacoma is dedicated to interdisciplinary and innovative teaching and scholarship and to engaging the community in mutually beneficial partnerships. UW Tacoma's commitment to access and diversity is central to an environment where students, staff, faculty and South Sound residents find abundant opportunities for intellectual, personal and professional growth. More information about UW Tacoma and its strategic plan can be found here. (http://www.tacoma.uw.edu/chancellor/strategic-planning)
As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills, and dedication to build stronger minds and a healthier world. UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits, and natural beauty.
The School of Interdisciplinary Arts and Science has an outstanding opportunity for an Academic Services Assistant Director .
Reporting to the Director of Staff of the School of Interdisciplinary Arts and Science (SIAS), the Academic Services Assistant Director serves as a member of the SIAS Manager's Team. This position fulfills a critical role overseeing academic administration, advising, and front desk operations directly related to student support.
This position will regularly exercise independent judgment and decision-making skills to find solutions to complex academic support problems consistent with the goals and needs of the school. The individual will take initiative and maintain ownership of responsibilities, using prioritization and critical thinking skills in ambiguous and unstructured situations to determine appropriate solutions.
The Academic Services Assistant Director will have frequent contact with Faculty, often involving complex issues as well as confidential communication. They will be required to independently create and apply approaches to a variety of communications in order to successfully advance the goals and mandates of the Dean. SIAS is made up of 3 departments and currently has almost 200 faculty (a combination of full-time and part-time) and 30 staff and student employees, serving approximately 1000 students.
DUTIES AND RESPONSIBILITIES
Curriculum, Scheduling, and Data Analytics Support
Advise Dean, Associate Deans, and Department Chairs on academic policy compliance and procedural issues.
Apprise the Division Chairs, Associate Dean, and Department Chairs of priorities and deadlines, formulate recommendations and help problem solve.
Actively liaise with faculty leaders and staff to ensure clear communications, timelines, and deliverables.
Provide support and analysis to SIAS Departments, Dean, Associate Deans, and Chairs in course planning, faculty scheduling, faculty recruitment, and student enrollment trends.
Coordinate course needs/plans with other UW Tacoma (UWT) academic units.
Access UW data systems and other online UW administrative systems, to collect, analyze and prepare research information and reports.
Oversee maintenance of SIAS faculty/staff and curriculum databases and develop as needed.
Advise SIAS staff and faculty on long-term strategic information management and planning. Research best practices in managing academic information, particularly in an online environment, and make recommendations to staff and faculty.
Work closely with the Associate Dean(s) and Department Chairs to develop on-going curriculum/ course planning and schedule-building protocols to meet student needs; ensure that rules for course offerings of lower and upper division courses are followed; develop strategies to determine what courses will be scheduled at least one year in advance.
Oversee publicity of SIAS course offerings to SIAS students and to UWT community.
Work with other SIAS assessment projects as needed
Work with faculty leadership, particularly Department Chairs, and the Advising Team to identify student needs; review curriculum and enrollment patterns to determine courses needed to ensure timely graduation of students; identify bottlenecks and recommend solutions.
Work with the Director, Associate Deans, Department Chairs, and staff to manage summer session for SIAS, including course scheduling. Liaise with the Program Operations Specialist to ensure they have the details for the summer course budget, and coordination of UWT summer session with Academic Affairs and the UW Seattle summer session office.
Management and Supervision
Hire (craft position descriptions and interview prior to selection), onboard (train), supervise, direct the work, conduct annual performance evaluations, recommend disciplinary action, and direct the work of the Academic Advising team.
Ensure best experience for all who interact with our support staff.
Support the Department Chairs as they supervise and develop the staff teams responsible for fulfilling Departmental operational needs, including hiring and supervision, assigning and reviewing work, coaching, acting on leave requests and timesheets, and conducting performance evaluations.
Work with other SIAS staff leaders in developing and implementing shared objectives and service standards.
Collaborate with SIAS leadership to identify, prioritize, and develop policies and procedures for SIAS front-desk operations, promoting efficiency and consistency in day-to-day practices.
Participate on task forces and committees with others across the UW Tacoma campus, contributing expertise and aligning SIAS processes with institutional requirements.
Student Advising/Support
Collaborate with campus colleagues including individuals in Student and Enrollment Services, Career Services, the Registrar's Office, Financial Aid, Undergraduate Academic Advisors (UAA), and the UW Tacoma Director of Academic Advising to ensure appropriate and effective advising services for students.
Support advising and admissions staff to diffuse potential applicant and student issues.
Provide oversight of the application, admissions, registration, advising, and graduation processes.
MINIMUM REQUIREMENTS
Bachelor's degree and four years of increasingly responsible experience in program administration to include experience with data analytics and supervision of staff.
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
ADDITIONAL REQUIREMENTS
Highly organized and able to work under pressure.
Ability to work independently with a high degree of reliability, productivity, and efficiency.
Exceptional interpersonal and team communication skills to succeed in a highly collaborative work environment; excellent written and oral communication skills.
Proven ability to handle executive-level confidential information with a high degree of tact, discretion, and diplomacy.
Exemplary customer service skills.
Experience working with executive and senior level Deans/Directors
Experienced in Microsoft Office Suite including Word, Excel, Access, and SharePoint.
DESIRED QUALIFICATIONS
Experience in higher education and understanding of University Policies and Procedures
Application Requirement
This recruitment requires a cover letter.
Your application will not be considered unless you attach a cover letter.
Compensation, Benefits and Position Details
Pay Range Minimum:
$73,440.00 annual
Pay Range Maximum:
$77,928.00 annual
Other Compensation:
-
Benefits:
For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/
Shift:
First Shift (United States of America)
Temporary or Regular?
This is a regular position
FTE (Full-Time Equivalent):
100.00%
Union/Bargaining Unit:
Not Applicable
About the UW
Working at the University of Washington provides a unique opportunity to change lives - on our campuses, in our state and around the world.
UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.
Our Commitment
The University of Washington is proud to be an affirmative action and equal opportunity employer (https://hr.uw.edu/eoaa/) . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.
To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu .
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law (https://app.leg.wa.gov/RCW/default.aspx?cite=28B.112.080) .
University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.
