Account Coordinator

Robert Half • Broadview, IL • 5h ago

Description We are looking for a dedicated Account Coordinator to join our team in Broadview, Illinois. In this role, you will act as a vital link between customers, sales representatives, and internal departments, ensuring smooth and efficient order processing for airline catering clients. This position is ideal for someone with a strong customer service background who thrives in a fast-paced environment.

Responsibilities:

Manage and update customer orders, verify product availability, and oversee any changes to orders.

Coordinate with warehouse, delivery, and procurement teams to ensure accurate and timely fulfillment.

Monitor open orders, track progress, and ensure customer requests are addressed promptly.

Respond to product inquiries, manage backorders, and suggest appropriate substitutions when necessary.

Maintain detailed customer records and assist with updates to pricing and product information.

Provide administrative support to sales representatives, including follow-ups on customer satisfaction.

Utilize Microsoft Dynamics GP to streamline order management and ensure accurate data handling.

Analyze inventory levels and collaborate with procurement teams to optimize stock availability.

Handle inbound inquiries related to product details, pricing adjustments, and account management.

Ensure a high level of customer satisfaction by addressing concerns and resolving issues efficiently. Requirements - Minimum of 2-3 years experience in customer service, sales support, or a coordinator role.

Strong communication skills with the ability to manage multiple priorities.

Proficiency in Microsoft Excel, including the use of pivot tables (VLOOKUPs can be learned on the job).

Familiarity with Microsoft Dynamics GP or similar CRM systems.

Background in the food industry or distribution is highly desirable.

Exceptional organizational skills and attention to detail.

Ability to thrive in a fast-paced environment and deliver results under pressure.

Experience in account management and order processing is a plus. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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