NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.
Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.
Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.
NBCUniversal Global Advertising & Partnerships is seeking a Director of Account Management a pivotal leadership role responsible for overseeing the Account Management function and growth within our organization.
As an ideal candidate, you will:
Have robust experience partnering with agency holding companies across programmatic, streaming, and linear executions.
Be a strategic thinker with a customer-centric mindset and focus on supporting business growth
Have experience playing a crucial role in maintaining and expanding the Account Management organization.
Lead a team of account managers, collaborate with cross-functional teams, and champion client satisfaction and retention efforts.
Possess strong leadership skills with the ability to inspire, motivate, and develop a high-performing team.
Key Responsibilities:
Leadership and Team Management:
Responsible for leading a team goal and focused on driving incremental revenue, upselling & client retention.
Provide ongoing support, guidance, and performance feedback to Account Managers, ensuring alignment with business goals while supporting potential career aspirations.
Oversee the onboarding and training processes to ensure team members integrate smoothly and are set up for success. Routinely survey to understand or anticipates the training and development needs of the team.
Excellence in relationship building and communication skills, with the ability to engage with internal and external senior-level executives.
Demonstrated ability to work collaboratively with cross-functional teams and all levels of management.
Client Relationship Management:
Serve as an escalation contact for key clients, building and maintaining strong, long-term relationships.
Drive continuous improvement initiatives to enhance service delivery and operational efficiency, furthering premium service standards to our clients.
Implement performance and reporting deliverables to monitor and improve campaign performance.
Possess expert understanding of linear and digital media management, digital and streaming campaign diagnostics, and optimization within a biddable auction advertising environment.
Operational Excellence and Automation Strategy:
Drive continuous improvement initiatives to enhance service delivery and operational efficiency for the betterment of the ad revenue and clients.
Oversee the operational aspects of account management, ensuring efficient processes, resource allocation, and compliance with industry standards.
Proven ability to analyze large datasets, identify opportunities, and drive strategic action.
Demonstrated ability to work collaboratively with cross-functional teams and all levels of management.
8+ years of proven client service management experience
Bachelor's Degree or Equivalent Experience in Marketing, Advertising, Business, or a related field
Must have unrestricted work authorization to work in the United States
Willingness to travel and work overtime, and on weekends with short notice
Interested candidates must submit a resume/CV through nbcunicareers.com to be considered
Desired Characteristics:
Strong leadership and mentoring skills with prior people management experience
Resourceful self-starter; ability to work independently and adapt to change
Deadline-driven and process-oriented personality
Comfortable working in the fast-paced, dynamic and growing business
Strong analytical reasoning and problem-solving skills
Additional Requirements:
-
Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week. Beginning in January 2026, this position will generally contribute from the office a minimum of four days per week.
This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page (https://www.nbcunicareers.com/benefits) of the Careers website.
Base Salary Range: $160,000 - $225,000 (sales incentive compensation and long-term incentive eligible)
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.
