Customer Service Representative

Robert Half • Rockleigh, NJ • 4h ago

Description Customer Support Coordinator

First point of contact to greet customers, clients, vendors and employees via phone, email, virtual conferencing and/or in-person and direct them to the appropriate person or department. Strong professional verbal and written communication skills required to provide the best possible first impression and ensure a positive experience. Assist Customer Service team and other staff members with administrative tasks including data entry and general email distribution as well as other duties as needed.

RESPONSIBILITIES:

Professionally and effectively communicate and greet customers, clients, vendors and employees via phone, email, virtual conferencing and/or in-person and direct them to the appropriate person or department. Take messages and provide basic information to callers as needed.

Screen and distribute general email and voicemail inquiries to appropriate person or department.

Assist Customer Service team with data entry related to orders, customer account records and RMA's.

Assist with distributing RMA Repair estimates to customers, provide status updates and direct customer inquiries to the appropriate person or department as needed.

Maintain office supplies for Customer Service teams.

Monitor incoming faxes and route accordingly.

Other duties or responsibilities as required

REQUIREMENTS:

High School/GED, College preferred

Minimum of 2 years of relevant Reception, Coordinator or Administrative experience in a Customer Service oriented environment preferred

Individual contributor with general supervision

Working knowledge of Microsoft Office Suite (Outlook, Excel, PowerPoint, Word)

Knowledge of audio/ video conferencing systems i.e. Teams/Zoom preferred

Knowledge of ACD telephony systems preferred

General understanding of customer service principles and practices, including being attentive, empathetic and responsive.

Ability to communicate technical information.

Exceptional verbal and written communication skills to effectively communicate with customers, clients, vendors and employees.

Ability to multitask and manage high volume phone calls and emails.

Ability to handle conflict resolution or irate customers in a calm and professional manner to provide solutions or escalate accordingly.

Flexibility and adaptability to changing circumstances, new technologies, processes and priorities.

Strong ability to adapt quickly to department schedules and company's changing needs.

Strong prioritization skills required to quickly analyze a situation and determine best course of action or if escalation is required.

PHYSICAL REQUIREMENTS (lifting, maneuvering, standing, sitting, as applicable)

Long hours sitting and using office equipment (Extended periods of sitting during the course of a typical workday/Greater than 4 hours? (use quantifiable numbers/no grey area)

Must be able to remain in a stationary (stand or sit) position 75% of the working shift.

Continually operates a computer and other office productivity machinery, such as copy machine, computer printer.

Business Hours - Monday - Friday 8:30 am -5:30 pm Requirements Customer Service, Customer Service TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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