REMOTE - Lead Client Account Manager

Insight Global • Portland, OR • 2h ago

Job Description

As a Lead Client Account Manager, you'll be responsible for providing an exceptional client experience. This role will require you to lead a team and provide supervisory level support by being a mentor, training new client account managers, handling escalation calls, and more. You'll support business owners in working from anywhere, while modeling a better work-life balance and contributing to a more sustainable future. We are looking for empathetic communicator with excellent speaking and listening skills who are highly organized and detail oriented. This role will require someone who is a confident multitasker who can prioritize and manager multiple client accounts in a fast paced setting, handle discreet and confidential information, and is eager to help clients to the best of your ability.

What You'll Do

Help business owners thrive in a remote-first environment.

Design, maintain, and troubleshoot client scripts and accounts.

Deliver happiness to clients via phone and chat support.

Work flexible hours, including evenings and at least one weekend day, with additional availability during peak periods.

Successfully complete an 8-week Learning and Development phase.

Consistently meet performance expectations.

Be camera-ready for Teleport meetings during work hours.

Follow best practices for remote work, including a distraction-free workstation with proper lighting.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

Lead experience managing a team, handling escalation calls, etc.

Own equipment (they will provide a headset) - requirements attached (MUST BE WINDOWS 11 NOT 10) we can send the PDF to the candidates to confirm - IT will check when onboarding

Flexible working hours (between 11AM-11PM PST), with openness to one day per weekend

1+ years of experience working within a customer service role providing inbound call support

Tech savvy - able to provide basic IT support with app issues, utilizie a ticketing system, able to handle multiple systems simultaneously, etc. - IT Support experience

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