Remote Hotel Coordinator

Sedgwick • Bartlesville, OK • 1w ago

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Remote Hotel Coordinator

Temporary to Permanet Opportunity based on Business Needs

REMOTE POSITION

Remaining Schedules start after 1pm EST during weekdays and must have weekend avaialbility.

PRIMARY PURPOSE: To deliver seamless hotel accommodations for insured families with compassion, precision, and urgency. Hotel Coordinators act as the frontline connection between families, hotels, and insurance partners-ensuring every placement is handled with care, accuracy, and efficiency. This role is vital to providing comfort during a difficult time and maintaining Sedgwick's reputation for excellence.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

Serve as the first point of contact for insured families, confirming needs and clearly explaining the hotel and payment process.

Search, evaluate, and secure hotels using internal databases, online platforms, and direct negotiations-balancing family preferences with carrier guidelines.

Facilitate reservations by contacting hotels directly or through booking tools, ensuring rate agreements and required authorizations are received.

Communicate confirmations to insured families with professionalism and empathy, including hotel details and check-in instructions.

Coordinate check-ins, check-outs, and extensions, verifying paperwork and updating records to reflect accurate statuses.Maintain detailed documentation in internal systems including hotel confirmations, receipts, hotel service agreements, and other relevant documents

Support families through challenges, addressing escalations such as billing concerns, relocations, or sensitive situations with confidence and care.

Collaborate across teams by notifying leadership if adjuster approval is needed, managing relocation requests, and assisting with departmental phone coverage.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

Performs other duties as assigned.

Supports the organization's quality program(s).

QUALIFICATIONS

Education & Licensing

Bachelor's degree or equivalent from an accredited college or university preferred.

Experience

Minimum of two (2) years of experience in customer service, preferably within the travel, hospitality or insurance industries.

Skills & Knowledge

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Excellent and professional phone voice.

Strong communication, grammar, and interpersonal skills.

Strong data entry skills with high attention to detail.

Ability to work independently, show initiative, and perform well under pressure.

Strong organizational skills and ability to multitask.

Ability to work effectively in a remote team environment.

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $17-$18/hr. A lways accepting applications.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com

Similar Jobs

Assistant Manager II

Family Dollar • Bartlesville, OK • 1w ago

Retail & Hospitality

We're seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following: Assist with store functions and day-t...

1w ago

Go to Apply

(USA) Operations Manager - Floor (Grocery)

Walmart • Ochelata, OK • 1w ago

Retail & Hospitality

Position Summary... What you'll do... Communicate with or to individuals or groups verbally andor in writing eg customers suppliers associates Drive and implement the business plan for area of responsibility to achieve f...

1w ago

Go to Apply

(USA) Area Manager - Systems (Grocery)

Walmart • Ochelata, OK • 2w ago

Retail & Hospitality

Position Summary... What you'll do... Communicate with or to individuals or groups verbally andor in writing eg customers suppliers associates Maintain quality and safety standards in area of responsibility by ensuring a...

2w ago

Go to Apply

Midstream Cost Analyst

System One • Bartlesville, OK • 1d ago

Midstream Cost Analyst Location: Onsite - Bartlesville, Oklahoma Responsibilities: Update cost reports semi-monthly and use them to generate program cost metrics. Provide monthly reporting to Finance. Identify and resolv...

1d ago

Go to Apply

Part Sales Manager - Part Time

AutoZone, Inc. • Bartlesville, OK • 2d ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

2d ago

Go to Apply

Clinic Nurse

CHC-SEK • Bartlesville, OK • 1w ago

Hospital & Medical

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13369958 GENERAL DESCRIPTION OF POSITION This position is part of the clinical care team. This posit...

1w ago

Go to Apply

Data Scientist (REMOTE)

Sedgwick • Bartlesville, OK • 1w ago

IT & Engineering

1w ago

Go to Apply

Truck Driver

Roehl Transport • Bartlesville, OK • 2w ago

Trucking & Construction

In our over the road Flatbed Fleet, you'll haul unique freight mostly east of I-35 (though you may have loads that'll take you through any of the lower 48 states and Canada). As you see the nation, you'll also see many d...

2w ago

Go to Apply

Nurse Practitioner- Primary Care

Veterans Affairs, Veterans Health Administration • Bartlesville, OK • 2w ago

Hospital & Medical

Summary This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and submit your EDRP applica...

2w ago

Go to Apply

Physician- Primary Care

Veterans Affairs, Veterans Health Administration • Bartlesville, OK • 2w ago

Hospital & Medical

2w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.