Customer Service Representative (Bilingual)

CTG • Boca Raton, FL • 2h ago

CTG is seeking to fill a Customer Service Representative (Bilingual) opening for our client in Boca Raton, FL.

Location: Boca Raton, FL

Duration: Ongoing contract

Duties:

Provide exceptional bilingual (Spanish/English) customer service, including verbal, nonverbal, and written communication, in line with agreed quality standards.

Understand customer needs and determine appropriate action following Standard Operating Procedures (SOPs) and policies.

Maintain accurate records of customer interactions and transactions, including new account registrations, inquiries, complaints, comments, and actions taken.

Process and administer existing accounts (e.g., add vehicles, change addresses).

Contact customers to respond to inquiries or provide updates on investigations.

Escalate unresolved customer grievances to appropriate team members or departments.

Process payments and set up recurring payments over the phone.

Provide information about products, services, order status, or grievances via telephone or in person.

Review vehicle passage images to accurately identify and classify.

Process Penalty Charge Notices, Appeals, and Representations as part of enforcement services.

Contribute to department targets by achieving Key Performance Indicators (KPIs).

Perform other duties as assigned.

Skills:

Must be fluent in Spanish and English (verbal and written).

Strong communication skills, with the ability to actively listen and empathize with customers.

Computer proficiency, including Microsoft Office.

Ability to adapt to change, work collaboratively in a team environment, and remain results-driven.

Experience:

6 months - 1 year of customer service experience required.

Previous call center experience preferred.

Education:

High School Diploma or GED required.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.

To Apply:

To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Nicole Shaw at Nicole.Shaw@ctg.com . Kindly forward this to any other interested parties. Thank you!

About CTG

CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com .

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified company across many of our global operations.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.

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