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IT Engineer

Breakthru Beverage Group • Kansas City, MO • 2h ago

Time Type:

Full time

Remote Type:

Job Family Group:

Information Technology

Job Description Summary:

The IT Engineer supports end users for computer, application, system, device, access, and hardware issues at the most technical and complex level. Additionally, this position is responsible for infrastructure planning, design, installation, configuration, upgrades, and migrations as well as any day-to-day infrastructure issues.

Job Description:

Job Responsibilities:

Provide hands on and remote assistance to all BBG locations.

Identifies, troubleshoots, researches, and resolves the most complex technical problems related to any computer, application, or infrastructure related issues.

Documents and tracks the problem and resolution.

Trains and supports less experienced Help Desk Associates on more complex desktop and infrastructure issues. Serves as subject matter expert on software or infrastructure area by thoroughly understanding subject area.

Creates and updates the process(es), trains coworkers, managers, and users, liaises with outside vendors related to the specific area(s) of expertise.

Work with Sr. IT Staff to solve problems and helps to influence direction for desktop and infrastructure related issues. Participation in after- hours emergency support for operations conducted between 6pm and 8am weekdays, and any time on Saturdays and Sundays, including holidays. Other duties, as assigned by the jobholder's supervisor, may also be required.

Minimum Qualifications:

3+ years of experience systems, voice, data, IT security role or a related field

Demonstrated technical mastery for desktop and server related issues (Windows Server 2019/2022 Windows 11, TCP/IP, Power & Cooling, confident in working in data center, MDF & IDF's)

Basic understanding and ability to execute PowerShell commands

A/V Troubleshooting Experience

SCCM, Intune, MDM experience, Apple and Android experience a plus

Ability to manage multiple end-user support and development requests effectively

MFA Admin experience

Must be a results-oriented professional with verbal/written communication skills using diplomacy and discretion as well as

Ability to multi-task, work independently and/or within a team, pay attention to detail and meet deadlines

Analytic, Organizational and Reporting skills

Utilize sound judgement and problem-solving skills

Ability to work in fast-paced, high-volume, team environment

Physical Requirements:

While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone

Comfortable working in a warehouse environment with a wide range of temperatures

Comfortable working in heights

Competencies:

Accountable for results which impact the department.

Selects best option from a set of defined procedures/solutions using common sense and experience of similar situations.

This job description is only a summary of the typical functions of this position, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties. Responsibilities, tasks, and duties of individual jobholders may vary from the above description.

Breakthru Beverage Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information and other legally protected characteristics. The EEO is the Law poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\EEOC\KnowYourRights6.12ScreenRdr.pdf) . If you need a reasonable accommodation because of a disability for any part of the employment process, please call (708) 298-3536 and let us know the nature of your request and your contact information.

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