Req ID: RQ207182
Type of Requisition: Regular
Clearance Level Must Be Able to Obtain: Top Secret/SCI
Public Trust/Other Required: None
Job Family: IT Infrastructure and Operations
Skills:
Database Administration,Information Technology (IT),ServiceNow Platform
Certifications:
CompTIA Security+ CE | CompTIA - CompTIA, Certified System Administrator (CSA) | ServiceNow - ServiceNow
Experience:
5 + years of related experience
US Citizenship Required:
Yes
Job Description:
At GDIT, people are our differentiators. As a ServiceNow Systems Engineer you will help ensure today is safe and tomorrow is smarter. Our work depends on ServiceNow Systems Engineer joining our team to maintain the development, test, and production ServiceNow environments as well as support ongoing operations and maintenance activities and projects for the USCENTCOM Information Technology Services (CITS) Program supporting the USCENTCOM J6 in Tampa, FL.
HOW A SYSTEMS ENGINEER SENIOR WILL MAKE AN IMPACT:
Responsible for ServiceNow system maintenance, workflow development, bug fixes, enhancements, upgrades and assisting with the technical implementation of the tool.
Experience implementing ServiceNow system solutions in a Linux environment.
Proven ability and knowledge of ServiceNow integrations with other systems.
Experience implementing and supporting ITOM and ITAM applications to include discovery, asset management, service mapping pattens, and event management.
Monitor systems stability to prevent service degradation or interruption. Conduct risk assessments to identify potential gaps.
Knowledge and experience supporting relational databases such as MariaDB to include installation, optimization, indexing and coding.
Assist with the configuration and maintenance of ServiceNow Strategic Portfolio Management (SPM) modules with expertise in Agile Development along with Demand, Project, Portfolio, and Resource Management.
Develop dashboards, KPIs, and reports to provide visibility into portfolio performance, risks, and opportunities.
WHAT YOU'LL NEED TO SUCCEED:
Education: Bachelor's Degree with a focus in computer science, information systems, or a related field of study
Required Experience: 5+ years of related experience
Required Technical Skills:
Applicable DoD 8140 or DoD 8570 Certification
ServiceNow Certified System Administrator certification and/or ServiceNow Certified System Engineer
Required Skills and Abilities:
Work with the CSI Lead and evaluate impacts of recommended initiatives and projects and drive delivery of advanced ITSM processes and tooling solutions that meet the customers use cases
Assist in delivering best practices for the Enterprise to include ITIL, Agile, PMBOK frameworks for delivering IT Services
Maintain customer relationships in support of lifecycle replacement of IT hardware for the entire IT Enterprise
Work directly with end users to resolve support issues within ServiceNow
Configure application related fields, forms, views, email notifications, acceptance roles and access control
Modify and/or customize the core applications such as Incident, Problem, Change, Requests, Service Catalog while applying best practices.
Provide support to end users and stakeholders on SPM functionalities and best practices.
Consistent and regular attendance is an essential function of this job
Performs other related duties as assigned.
Preferred Skills:
ServiceNow ITSM Implementer certification
Java script, html, or CSS experience
Skilled in utilizing best practice engineering methods
Demonstrated knowledge of incident management, problem management, change management, Knowledge management as well as request fulfillment
Hands-on experience with ServiceNow HTML, CSS, Angular JS, Jelly scripts and Restful API webservices
Location: Onsite in Tampa, FL
Security Clearance Level: TS/SCI clearance required.
GDIT IS YOUR PLACE:
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from and apply to solve real world problems.
Rest and recharge with paid vacation and holidays
ARMA
CENTCOMCITS
The likely salary range for this position is $110,500 - $149,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
