Information Technology Hourly Assistant - Cabling/Field Support Technician

CUNY • New York, NY • 4h ago

GENERAL DUTIES

I.T. Support Assistants support routine operations and problem resolution of computing and/or communications functions at a College or Unit. They work in technical support, applications development, operations, help desk, and similar environments, as well as in the field where equipment may be located.

Work tasks include as:

-Operating, transporting, adjusting, and installing/configuring computing and related equipment

-Communicating with technology users and staff to understand, identify, document and resolve problems

-Performing simple repairs to computing and related equipment.

This job is in CUNY's Classified Civil Service. The full specification is available on our web site at http://www.cuny.edu/about/administration/offices/hr/classified-civil-service/ccsjobs/

CONTRACT TITLE

IT Support Assistant

FLSA

Non-exempt

CAMPUS SPECIFIC INFORMATION

Reporting to the Telecommunications and Field Support Manager of Office of Information Technology (OIT) at the City College of New York, the Cabling/Field Support Technician will be responsible for assisting in the day-to-day operations of the college's Cabling Team.

The successful candidateHe/she will ensure cohesion in implementing college-wide IT initiatives, procedures, and protocols by collaborating with other IT professionals, including systems administrators, network administrators, audio/visual and front-line services, security administrators, and third-party vendors.

The successful candidate will have the following responsibilities:

Collaborate and communicate with cross-functional teams, including PMO, network services, system administration, audio-visual technology, and front-line services teams.

Mount wireless access points (WAP) and related components to establish reliable wireless connectivity

Assist in repairing and expansion expanding telecommunications cabling, ensuring installation conforms to design documentation

Install cabling (coax, HDMI, CAT5e/6/6A cable) and equipment, including toning, testing, labeling, termination, and cable management

Ensure high-quality customer service by providing effective and timely responses to IT requests and incident tickets assigned to the Cabling team, including resolving and escalating severe incidents

Mount and secure devices - such as cabinet/enclosures, racks, and panels

Respond to reported cabling incidents and service requests, and complete and escalate in a timely manner with up-to-date, pertinent information

Mount wireless access points (WAP) and related components to establish reliable wireless connectivity

Assist in monitoring data center and IDF infrastructure, including power, cooling systems, security cameras, and access control, and environmental conditions, to maintain optimal performance

Perform other duties as assigned

MINIMUM QUALIFICATIONS

High School Diploma, G.E.D., or equivalent

Eighteen months of related full-time work experience or equivalent, such as completion of eighteen college credits in Information Technology

Demonstrated English Language proficiency

A Motor Vehicle Driver's license, valid in New York State, may be required for some, but not all positions.

OTHER QUALIFICATIONS

Must be able to lift 50 pounds and perform full range of motion activities, such as, but not limited to, walking, standing, lifting, or climbing while performing duties

Knowledge of proper operation of power and hand tools

Experience installing, terminating, troubleshooting, and maintaining voice, data, fiber, and A/V cabling

Experience using of test equipment such as network analyzers, cable toner, cable analyzer, telephone test set (butt set)

Excellent communication and customer service skills

Strong interpersonal and service delivery skills

Ability to effectively communicate verbally and in writing

This title has three levels. To qualify for Levels 2 and 3, additional qualifications, such as education, experience, or certification relevant to the area of specialization are required.

COMPENSATION

Compensation:

New Hire $30.99

Incumbent: $34.99

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

BENEFITS

CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.

HOW TO APPLY

Only applications submitted through CUNYFirst will be considered

If you are viewing this job posting in CUNYFirst, please click on "apply now" on the bottom of this page and follow the instructions.

If you are viewing this job posting externally, please apply as follows:

Go to https://cuny.jobs/

Search for job opening id number: 30910

Click on the "apply now" button and follow the instructions.

CLOSING DATE

September 29, 2025.

JOB SEARCH CATEGORY

CUNY Job Posting: Information Technology/Technical

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job ID

30910

Location

City College of New York

CUNY

Go to Apply

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