Retail Support Advisor

U.S. Bank • Owensboro, KY • 15h ago

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

Performs the activities required to provide telephone, email and live chat support to the retail banking branches for operational issues. Analyzes, develops, advises, and communicates policies and procedures affecting the Retail Branches. Interfaces with other internal departments to ensure operational soundness and system compatibility are working properly. Provides problem resolution for technical, operational and system issues. Supports information by writing, maintaining, editing, and identifying errors or needed updates in articles and branch procedures. In absence of branch management, performs necessary approvals to service customer needs. Assists external customers with Safe Deposit Box and Branch Closure questions.

Basic Qualifications

Bachelor's degree, or equivalent work experience

Minimum one year of retail experience in a bank branch

Preferred Skills/Experience

Good knowledge of operational policies, procedures, products and services

Strong customer service listening, courtesy, empathy, and problem-solving skills

Effective analytical, organizational and time management skills

Ability to manage multiple tasks/projects and deadlines simultaneously

Effective verbal and written communication skills

Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

Healthcare (medical, dental, vision)

Basic term and optional term life insurance

Short-term and long-term disability

Pregnancy disability and parental leave

401(k) and employer-funded retirement plan

Paid vacation (from two to five weeks depending on salary grade and tenure)

Up to 11 paid holiday opportunities

Adoption assistance

Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $22.50 - $30.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.

Similar Jobs

Team Member

Carrols Corporation • Owensboro, KY • 4d ago

Retail & Hospitality

Team Member Opportunity Awaits! Carrols owns and operates more than 1,000 Burger King Restaurants, and we need great people on our team! As a Team Member, you will become an important member of a fast-paced team that ser...

4d ago

Go to Apply

Restaurant General Manager

Carrols Corporation • Owensboro, KY • 1w ago

Retail & Hospitality

Restaurant General Manager About Us Carrols Corporation is one of the largest restaurant companies in the U.S. and is headquartered in Syracuse, New York. Carrols owns and operates more than 800 restaurants under the BUR...

1w ago

Go to Apply

Restaurant General Manager

Carrols Corporation • Owensboro, KY • 1w ago

Retail & Hospitality

1w ago

Go to Apply

2nd Shift Maintenance Technician - UniFirst Owensboro

UniFirst Corporation • Owensboro, KY • 3w ago

Retail & Hospitality

2nd Shift Maintenance Technician - UniFirst Owensboro Location: Owensboro, Kentucky Job ID 2504576 Are you searching for a long-term career position with a strong company offering a solid track record of success? If you...

3w ago

Go to Apply

Kitchen Team (P1-1352532-0)

Panda Restaurant Group Inc • Owensboro, KY • 4w ago

Retail & Hospitality

Join us as a Kitchen Team AssociateWe're looking for friendly team players to cook delicious food while maintaining the highest standards of cleanliness for our guests. Thrive in a safe and supportive work environment wi...

4w ago

Go to Apply

Electrical Engineering Intern

Cleveland-Cliffs Inc. • Rockport, IN • 12h ago

IT & Engineering

Cleveland-Cliffs takes pride in offering a variety of opportunities for students and new graduates who have an interest in the steel industry and a passion for innovation and sustainability. We offer a best-in-class inte...

12h ago

Go to Apply

Truck Driver

Roehl Transport • Boonville, IN • 1d ago

Trucking & Construction

In our over the road Flatbed Fleet, you'll haul unique freight mostly east of I-35 (though you may have loads that'll take you through any of the lower 48 states and Canada). As you see the nation, you'll also see many d...

1d ago

Go to Apply

AP Team Lead

Walmart • Boonville, IN • 2d ago

Hourly Wage: $20 - $33 per/hour *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual or quarterly performance incentives. Addition...

2d ago

Go to Apply

Care Manager (RN)

Molina Healthcare • Owensboro, KY • 2d ago

Management & Administrative

JOB DESCRIPTION Job Summary Molina Healthcare Services (HCS) works with members, providers and multidisciplinary team members to assess, facilitate, plan and coordinate an integrated delivery of care across the continuum...

2d ago

Go to Apply

Care Review Processor (PST or CST Hours)

Molina Healthcare • Owensboro, KY • 2d ago

Molina Healthcare is hiring several Care Review Processors. These roles are remote and can be worked in a variety of states within the US. Highly qualified candidates will have the following: Healthcare knowledge or back...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.