Retail Support Advisor

U.S. Bank • Wilmington, DE • 3h ago

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

Performs the activities required to provide telephone, email and live chat support to the retail banking branches for operational issues. Analyzes, develops, advises, and communicates policies and procedures affecting the Retail Branches. Interfaces with other internal departments to ensure operational soundness and system compatibility are working properly. Provides problem resolution for technical, operational and system issues. Supports information by writing, maintaining, editing, and identifying errors or needed updates in articles and branch procedures. In absence of branch management, performs necessary approvals to service customer needs. Assists external customers with Safe Deposit Box and Branch Closure questions.

Basic Qualifications

Bachelor's degree, or equivalent work experience

Minimum one year of retail experience in a bank branch

Preferred Skills/Experience

Good knowledge of operational policies, procedures, products and services

Strong customer service listening, courtesy, empathy, and problem-solving skills

Effective analytical, organizational and time management skills

Ability to manage multiple tasks/projects and deadlines simultaneously

Effective verbal and written communication skills

Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

Healthcare (medical, dental, vision)

Basic term and optional term life insurance

Short-term and long-term disability

Pregnancy disability and parental leave

401(k) and employer-funded retirement plan

Paid vacation (from two to five weeks depending on salary grade and tenure)

Up to 11 paid holiday opportunities

Adoption assistance

Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $22.50 - $30.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.

Similar Jobs

Teller Retail Banker

Woodforest National Bank • Parkesburg, PA • 3h ago

Retail & Hospitality

Take the next step toward your new career today! Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation.Woodforest National Bank is...

3h ago

Go to Apply

Wireless Retail Sales Associate - W2945

OSL Retail Services • Parkesburg, PA • 3h ago

Retail & Hospitality

Overview Ready to unlock unlimited earning potential? You will have unlimited earning potential with $15/hour base pay and uncapped commission! Employees earn $20/hour just hitting minimum expectations and top performers...

3h ago

Go to Apply

26-35 Stock Clerk (Stock Clerk 2) - Stores and Receiving Department

West Chester University • West Chester, PA • 12h ago

Retail & Hospitality

Position Summary Join a vibrant campus community whose excellence is reflected in its diversity and student success. West Chester University of Pennsylvania's Facilities Division invites applications for the position of...

12h ago

Go to Apply

Store Manager

Extra Space Storage • Claymont, DE • 1d ago

Retail & Hospitality

The Store Manager oversees the daily operations of one or more self-storage locations with limited direct supervision. This role ensures the facility meets high cleanliness standards, maintains financial accuracy through...

1d ago

Go to Apply

Store Associate

Aldi Inc • Middletown, DE • 2d ago

Retail & Hospitality

This job was posted by https://joblink.delaware.gov : For more information, please see: https://joblink.delaware.gov/jobs/1444207 As a Store Associate, youll be responsible for merchandising and stocking product, cashier...

2d ago

Go to Apply

Retail Sales Supervisor

Staples • Wilmington, DE • 2d ago

Retail & Hospitality

Job Shift: Flex Hours Job Identification: 51842 Job Category: Retail Stores Job Schedule: Full time On-site Retail Sales Supervisors champion customer engagement and oversee the front of store operations. You and the sto...

2d ago

Go to Apply

Assistant Store Manager

Extra Space Storage • Claymont, DE • 2d ago

Retail & Hospitality

The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, under the guidance of the District Manager and Store Manager. This role ensures the facility meet...

2d ago

Go to Apply

Retail Merchandiser

Acosta Group • Clifton Heights, PA • 3d ago

Retail & Hospitality

Retail Merchandiser General Information Company: CRO-US Location: CLIFTON HEIGHTS, Pennsylvania, 19018 Ref #: 90958 Function: Merchandising Employment Duration: Part-time Description and Requirements CROSSMARK is seeking...

3d ago

Go to Apply

Housekeeper

Tavola Restaurant & Bar / Springfield Country Club • Media, PA • 3d ago

Retail & Hospitality

Essential Job Functions Greet guests upon interaction with a warm and friendly greeting. Clean guest rooms according to standards within allotted time frame by sweeping, mopping, scrubbing, or vacuuming. Change bed linen...

3d ago

Go to Apply

Restaurant Server

Tavola Restaurant & Bar / Springfield Country Club • Media, PA • 3d ago

Retail & Hospitality

Job Description We are looking for a competent Restaurant Server to take and deliver orders. You'll be the face of our restaurant and responsible for our customers' experiences. Food server responsibilities include ensur...

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.