Transaction Management Ops Team Lead - Managed Account Trading Operations
Dallas, Texas;Pennington, New Jersey
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Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
This job is responsible for overseeing the day-to day transaction processing operations function, and ensuring the team executes operations tasks with accuracy, timeliness and quality service. Key responsibilities include employee training, coaching, addressing employee inquiries, escalations, approvals, and team supervision ensuring accurate process execution. Job expectations include maintaining service quality, accuracy and escalating issues to management, as needed.
Responsibilities:
Manages team workflow across various systems and provides process oversight and direction for accurate and timely completion of deliverables
Provides day-to-day training and coaching to team while addressing employee inquiries and escalations
Monitors team service levels, volume, performance metric reporting, escalating concerns where appropriate
Conducts quality assurance reviews and provides routine supervisory manager approvals
Researches complex operational and client requests, issues, and escalations to identify root cause and assist with remediation efforts and solutions
Reviews processes to ensure effectiveness, and recommending process improvement and risk mitigation opportunities to senior management
Supports risk management and audit processes, including identification of issues, development of mitigation strategies, and exam preparation
Skills:
Attention to Detail
Customer and Client Focus
Oral Communications
Prioritization
Problem Solving
Written Communications
Account Management
Analytical Thinking
Coaching
Mentoring
Research
Result Orientation
Line of Business Job Description:
As a Managed Account Trading Operations Team Lead, the individual will be responsible for monitoring daily operations and ensure team deadlines are achieved for trade execution, booking client allocations, post trade booking correction support and completing voluntary corporate action elections for client accounts managed by Investment Managers. All processes associated with the team workflow are performed within a robust control environment and the Team Lead will provide oversight to ensure trades that are executed by Investment Managers are booked timely and accurately to client accounts while identifying and eliminating risks by proactively monitoring workflow, serving as quality assurance and escalating issues as appropriate while engaging the right leaders and partners.
What you'll do:
Ensure trades that are executed by Financial Advisors (FAs) / Investment Managers are booked timely and accurately to client accounts
Eliminate risks by proactively monitoring workflow, serving as quality control and escalating issues as appropriate while engaging the right leaders and partners
Serve as or assist the trade allocation subject matter expert to problem-solve complex/escalated issues and provide training and support to the processors
Pull reports, analyze data and place data in a usable format for dialogue and decision-making including daily statistics and metrics for Single Process Inventory
Document and summarize team issues in a logical easy to read manner
Support quality assurance routines as needed depending on volumes.
Required Qualifications:
Minimum two years of experience working in broker dealer operations with knowledge of common operational issues, controls and quality assurance (QA)
Prior experience serving as lead in an operational environment or currently working as a consistently high performing GWIM Service Operations Representative
Must be able to give clear effective examples of past successes in teamwork, use of analytical skills, time and organizational self-management, flexibility to a changing environment and ability to work in a fast paced deadline-driven environment.
Intermediate experience with Microsoft Word and Excel to include formulas, running saved macros and pivot tables
Proven experience with presenting and writing information clearly, concisely and grammatically correct
Demonstrated experience with effectively reviewing documents/information and quickly identifying errors, while understanding the cause of the error and taking action to implement sustainable solutions
Self-motivated, proactive and able work with minimal supervision
Desired Qualifications:
Prior trade support experience
Series 7 license
Experience with Managed Products?
This position is currently located at 901 Main Street, Dallas, TX but will relocate to the Addison campus at 16001 N Dallas Parkway in mid-2026. Successful candidate(s) for this role would be required to work in the Main Street location until the move to Addison occurs.
Shift:
1st shift (United States of America)
Hours Per Week:
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\EEOC\KnowYourRights6.12.pdf) .
View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
