Retail Support Advisor

U.S. Bank • Saint Louis, MO • 2h ago

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

Performs the activities required to provide telephone, email and live chat support to the retail banking branches for operational issues. Analyzes, develops, advises, and communicates policies and procedures affecting the Retail Branches. Interfaces with other internal departments to ensure operational soundness and system compatibility are working properly. Provides problem resolution for technical, operational and system issues. Supports information by writing, maintaining, editing, and identifying errors or needed updates in articles and branch procedures. In absence of branch management, performs necessary approvals to service customer needs. Assists external customers with Safe Deposit Box and Branch Closure questions.

Basic Qualifications

Bachelor's degree, or equivalent work experience

Minimum one year of retail experience in a bank branch

Preferred Skills/Experience

Good knowledge of operational policies, procedures, products and services

Strong customer service listening, courtesy, empathy, and problem-solving skills

Effective analytical, organizational and time management skills

Ability to manage multiple tasks/projects and deadlines simultaneously

Effective verbal and written communication skills

Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

Healthcare (medical, dental, vision)

Basic term and optional term life insurance

Short-term and long-term disability

Pregnancy disability and parental leave

401(k) and employer-funded retirement plan

Paid vacation (from two to five weeks depending on salary grade and tenure)

Up to 11 paid holiday opportunities

Adoption assistance

Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $22.50 - $30.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.

Similar Jobs

housekeeper

Drury Hotels • Chesterfield, MO • 9h ago

Retail & Hospitality

Property Location:Chesterfield Center East - Chesterfield, Missouri 63017You belong at Drury Hotels.Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do...

9h ago

Go to Apply

Hiring Event! Assistant Store Manager- 9/19/25

Extra Space Storage • Manchester, MO • 1d ago

Retail & Hospitality

Hiring Event! Assistant Store Manager- 9/19/25 Are you an enthusiastic, creative, and ambitious self-starter? Extra Space Storage needs your help with the management of one of our beautiful self-storage facilities. To fi...

1d ago

Go to Apply

Experienced Subsystem Modeling and Controls Engineer

The Boeing Company • Berkeley, MO • 1d ago

Retail & Hospitality

Job Description At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity f...

1d ago

Go to Apply

Assistant Manager I

Family Dollar • Saint Louis, MO • 2d ago

Retail & Hospitality

We're seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following: Assist with store functions and day-t...

2d ago

Go to Apply

Assistant Executive Housekeeper

Drury Hotels • Saint Louis, MO • 2d ago

Retail & Hospitality

Property Location:2 South 4th Street - St. Louis, Missouri 63102You belong at Drury Hotels.Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a...

2d ago

Go to Apply

Assistant General Manager - Unassigned

Drury Hotels • O Fallon, IL • 2d ago

Retail & Hospitality

Property Location:1118 Central Park Drive - O'Fallon, Illinois 62269YOU BELONG AT DRURY HOTELSBe valued for what you do and who you are ... and well compensated for all you accomplish.Drury Hotels is family owned and ope...

2d ago

Go to Apply

Retail Customer Service

Sherwin-Williams • Glen Carbon, IL • 2d ago

Retail & Hospitality

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams produc...

2d ago

Go to Apply

Traveling Reset Merchandiser Day Shift

SPAR • Saint Louis, MO • 3d ago

Retail & Hospitality

Overview Traveling Reset Merchandiser Day Shift SPAR is growing our reset and remodel merchandising team! This Reset Merchandiser job will be part of a team remodeling the insides of big box retailers. Anyone with a back...

3d ago

Go to Apply

Deli Production Team Member

Pilot Company • Granite City, IL • 3d ago

Retail & Hospitality

Company Description Pay Rates Starting between: $15.00 - $19.63 / hour Are you passionate about team building, customer service, and meeting new people? Pilot Company offers a dynamic environment where no two days are th...

3d ago

Go to Apply

Deli Production Team Member

Pilot Company • East Saint Louis, IL • 3d ago

Retail & Hospitality

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.