Sr. Customer Service Representative (Remote)

VWR International, LLC • Solon, OH • 2h ago

The Opportunity:
Avantor is seeking Remote Sr. Customer Service Representative.
The Remote Sr. Customer Service Representative will work under moderate supervision, conducts general business support, including handling inquiries from external or internal customers, coordinating resolution of customer issues with internal departments, explaining products/services and billing procedures to customers, assisting customers in completing forms and gathering/recording information needed for proper transactions.
What we're looking for
High school diploma or GED required; Bachelor degree a plus
Minimum 1-year consecutive call/contact center experience
CRM experience
Willing to work 11:00 am - 8:00 pm Eastern Standard Time.
KPI/ Metric experience
Strong communication skills, both verbal and written
Must be a team player and be able to work with members of the immediate team, as well as, employees outside the organization, while demonstrating the ability to work independently
Must be comfortable working in a matrix environment
Possesses proven problem solving skills and resourcefulness
Must be customer and sales focused
Must be able to manage multiple priorities in a fast-paced and complex environment
Possesses organization and time management skills
Practices attentive and active listening
Ability to maintain composure and positive attitude during difficult times
Intermediate PC skills required; must be able to work in multiple systems concurrently, often utilizing multiple monitors
Familiarity with SAP system helpful
How you will thrive
Maintains and attracts potential customers by handling inbound sales and customer communication (calls/emails/click-to-chat) relating to service status or challenges/concerns/issues within the network.
Responsible for handling in-bound sales and customer communication (calls/emails/click to chat) in the processing, expediting, and troubleshooting of customer orders.
Owns the customer request and experience from initiation to final conclusion.
Process, via computer, all customer requests. Utilize multiple and often complex systems, programs, and monitors in order to research information.
Researches and resolves customer issues, expedites back orders, handles returns and special requests. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Proactively interacts with outside sales force to ensure regular communication on pricing and other customer concerns. Provides high-level, quality service, closely aligned with sales, to enable sales growth.
Follows up with sales, suppliers, and customers on any outstanding issues.
Looks for opportunities to provide solutions.
Makes recommendations on areas for process improvement.
Make decisions based on policies and past precedence, seeking guidance as necessary.
Accountable to performance metrics such as schedule adherence, productivity standards and quality standards.
Performs other duties as assigned.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.
Why Avantor?
Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
The work we do changes people's lives for the better.

Similar Jobs

Quality Assurance Manager

DuBose National Energy Fasteners and Machined Parts • Cleveland, OH • 53min ago

Management & Administrative

Job Summary Dubose National Energy Fasteners & Machined Parts has a unique opportunity for a Nuclear Quality Assurance Manager for their Cleveland, OH location. About Dubose National Energy: DuBose National Energy (D...

53min ago

Go to Apply

Learning & Organizational Development Sr Manager

GOJO Industries, Inc. • Akron, OH • 2h ago

Management & Administrative

Information about #32371 Learning & Organizational Development Sr Manager Work Location: Akron, OH USA Shift: Office 8hrs Formulated to Care For more than 75 years, GOJO, Makers of PURELL has been powered by people w...

2h ago

Go to Apply

Customer Service Specialist

GOJO Industries, Inc. • Akron, OH • 2h ago

Management & Administrative

Information about #32332 Customer Service Specialist Work Location: This role can work remotely within the continental US provided that Eastern Standard time core business hours are maintained Formulated to Care For more...

2h ago

Go to Apply

Staffing Consultant-Agency Recruiter

Beacon Hill Staffing Group, LLC • Cleveland, OH • 2h ago

Management & Administrative

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing. STAFFING CONSULTANT FINDING PEOPLE FOR JOBS, AND JOBS FOR PEOPLE. As a Staffing Consultant, you will find, interview, and q...

2h ago

Go to Apply

Customer Service Agent

DSV AIR & SEA INC • Kent, OH • 2h ago

Management & Administrative

If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying. Job area: Customer Service DSV - Gl...

2h ago

Go to Apply

Customer Service Associate I

Dollar Tree • Chesterland, OH • 4h ago

Management & Administrative

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommend...

4h ago

Go to Apply

Field Service Technician

PT Intermediate Holdings IV LLC • Lakewood, OH • 5h ago

Management & Administrative

Description Position at General Parts Group Now Hiring: Field Service Technician (Road Ready w. experience only) Sign-on bonus available for select roles and candidates, based on hiring manager discretion and business ne...

5h ago

Go to Apply

AI Software Native Engineering Senior Manager

Accenture • Cleveland, OH • 8h ago

Management & Administrative

We are: A forward-thinking services company at the forefront of AI-native innovation. We partner with enterprise clients to create next-generation, agent-powered workflows engineered to scale in real-world settings. Our...

8h ago

Go to Apply

Sales Account Executive (Indoor Air Quality Lab Services) - Eurofins Built Environment Testing East

Eurofins • Cleveland, OH • 8h ago

Management & Administrative

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sus...

8h ago

Go to Apply

Operations Manager

Summit Fire & Security LLC • Cleveland, OH • 10h ago

Management & Administrative

JOB SUMMARY: The Operations Manager is responsible for providing oversight of the overall management, operations, and financial performance for nursing home operations. Performs consistently as a subject matter expert to...

10h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.