Description
LOCATION: Yuma, AZ
STATUS: FT/40hrs/wk M-F
MISSION STATEMENT: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
POSITION STATEMENT:
The Family Services Coordinator will act as a strategic partner to help develop and oversee day-to-day social service operations. This position will develop and maintain positive relations with consumers, staff, and community partners. While ensuring integrity and excellence are maintained in all programs.
QUALIFICATIONS:
Bachelor's degree in a Human Services related discipline. Minimum Four years of direct case management or experience may be substituted for degree requirements.
Experience working with clients in crisis and the strong ability to effectively utilize stabilization techniques that include trauma- informed care, motivational interviewing, and de-escalation techniques.
Bilingual English/Spanish required.
Ability to lead a team of employees and work in a team setting with other professionals.
Experience working with homeless, at-risk veterans, and families preferred.
Strong knowledge of the cycles that affect at-risk individuals/families and those experiencing homelessness.
Knowledge of community resources, particularly housing for low-income individuals, available in the Yuma County service area.
Excellent knowledge of and ability to use current Microsoft software computer programs, including Word, Excel, PowerPoint and Publisher, as well as e-mail, Adobe Acrobat and the internet.
Excellent interpersonal, telephone and communication skills, both written and verbal
Ability to communicate and work effectively with a diverse group of consumers, staff, and community partners.
Ability to be professional and courteous at all times.
Excellent detail, organization, and file management skills
Demonstrated dependability, maturity, and initiative; must be able to maintain program/guest/agency confidentiality and treat everyone with dignity and respect. Ability to work alone and as a part of a team.
Ability to maintain a self-motivated and self-directed schedule, address multiple projects in a timely manner and take projects from beginning through completion.
Knowledge of the Homeless Management Information System (HMIS)/Wellsky.
Must possess a valid Arizona driver's license and pass a motor vehicle record check and successfully pass Defensive Driving courses provided by The Salvation Army.
Must be able to successfully complete a criminal background check.
Must be at least 21 years of age.
RESPONSIBILITIES:
Learn requirements of Salvation Army program and services
Oversee day-to-day case management protocols in Yuma County
Maintain a Client caseload
Provide Case management, determine eligibility, and maintain intake and client records.
Responsible for record keeping, statistic preparation and submission, and supply inventory, ordering, and distribution for Social Service Programs in Yuma County.
Represent The Salvation Army in attendance to Community Networking Events, Resource Fairs, Expos, and Meetings; and proactively build relationships with Community Partners throughout Yuma County.
Update and maintain a service and referral information list of community partners within Yuma County working to build and expand relationships with these agencies and to provide warm handoffs with referrals.
Assist Corps Officers with Grant Applications, Tracking, and Reporting as needed.
Assist with donation receipt and paperwork.
Ensure that accurate and complete records are being maintained in Wellsky as well as Social Service Files, and that retention schedules are being followed at each location.
Train and supervise Social Service employees and volunteers at all locations.
Maintain schedules of Social Service employees, volunteers, and volunteer groups.
Responsible for Case Management and Assisting in Operation of Social Service Programs in Yuma County to Include but not Limited To:
o Rental/Utility Assistance
o Veteran Services
o Pathway of Hope
o Food Pantry
o Mobile Feeding
o Congregate Feeding
o Mobile Casework
o Heat Relief
o Seasonal Assistance
o Clothing Closet
o Referral Network
Assist with answering incoming calls and route to appropriate staff member
Pick up voicemail messages multiple times per day
Transport clients as necessary and approved
Conduct initial assessment to determine client's specific needs.
Conduct Coordinated Entry Interviews entering information into HMIS/Wellsky.
Maintain weekly contact with clients building relationships and being present in the event they are ready to engage towards stable housing, employment, education, or other economic and social self-support; and while they are on the path towards sustainability.
Intake, screen, and implement transportation, rent, and hotel assistant opportunities while tracking funding availability and inputting data into Wellsky.
Track, analyze, and input data relevant for county, donor, and internal stakeholders.
Coordinates services with other agencies such as mental health, Employment Security, housing, substance abuse programs, vocational rehabilitation, and developmental disabilities.
Engage with community partners to maximize community partnerships and resources.
Perform additional duties as directed by Corps Officer as related to the position of Social Services Manager.
PHYSICAL REQUIREMENTS:
Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.
While performing the duties of this job, the employee is regularly required to walk, stand, climb, balance, stoop, kneel, crouch, crawl and reach with hands and arms on a continuous basis. Ability to work in extremely hot summer weather and moderately cold temps in the winter. The employee must regularly lift and/or move up to 20 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to focus. The employee must have the ability to operate a telephone, desktop or laptop computer, as well as the ability to access and produce information from a computer, and to understand written information.
Qualifications
Education
Required
Bachelors or better in Human Services
Licenses & Certifications
Required
Driver's License
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
