Sales Associate - Keyholder

America's Best • Shorewood, IL • 3h ago

America's Best is part of National Vision, one of the largest optical retailers in the United States. The America's Best brand continues to grow, with 1000 stores and counting. Each location combines both parts of the optical equation - eyewear and eye care - into one excellent experience at a single low price.

For more details about America's Best, visit AmericasBest.com (https://www.americasbest.com/about-us) .

At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible.

Our strong force of talented opticians and associates help customers see their best to live their best. By selling, fitting and dispensing eyewear to customers with superb customer service, our opticians ensure our standard of excellence is never compromised - and they're rewarded for that with an impressive benefits package.

How would you like Sundays off? Yes, every Sunday we're closed!

What would you do? - The Specifics

In this role, you are responsible for selling, fitting and dispensing eyewear to customers. As the Keyholder, you are also responsible for opening and closing the store and ensuring proper store procedures and policies are followed when store management is not on duty.

Meets National Vision's sales and company objectives.

Adheres to National Vision's Code of Conduct to ensure professional and productive environment for associates.

Works to bring National Vision's Mission, Vision, and Values to life by fostering an inclusive and respectful environment for associates and customers.

Assists with dispensing eyeglasses and contact lenses to customers, as permitted by state law.

Performs insertion and removal training of contact lenses to customers, as permitted by state law.

Educates clients on proper eyeglass and contact lens care.

Maintains accurate and organized patient records.

Notifies customers when orders are ready or of any delays.

Assists customers with picking out eyewear, recommending appropriate products for lifestyle and Rx.

Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.

Diligently maintains the cleanliness of all equipment, workstations and the overall facility on a daily based on safety protocols.

Ensures inventory control and loss prevention procedures are followed at all times.

Maintains visual merchandising according to Brand and Company Standards.

Are you the right fit? - The Suitable Talent

1+ years related experience or training in retail/customer service preferred.

Strong selling skills, aimed at meeting both the store's and self-sales targets, by following company policies.

In some locations, bilingual abilities preferred.

Ability to give instruction in a clear and concise manner to customers.

Ability to interact with all levels of employees in a courteous, professional manner at all times.

Education: High School Diploma or equivalent required

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