Temp Operations Assistant Manager

Teleperformance USA • North Dakota, North Dakota • 3h ago

Category : Client Operations

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

Paid Training

Competitive Wages

Full Benefits (Medical, Dental, Vision, 401k and more)

Paid Time Off

Employee wellness and engagement programs

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

This is a contract position that ends December 15,2025

Develop and implement operational practices that establish positive employer-employee-client relationships and promote high levels of employee morale.

Manage compliance and reporting for all center operations including call volume forecasting and staffing, client service commitments, budget, forecasted hours versus actual hours, payroll, etc.

Oversee day-to-day contact center operations and business planning, ensuring staff safety, physical site security, human resource development, operational efficiency and service quality excellence.

Through demonstrated individual performance; promote the highest standards of ethical and professional conduct.

Thrive as a team player in a fast-paced, high-energy, change-oriented environment.

Continue liaison efforts with Account Management, Quality Assurance, Training, Recruiting, WFM, IT and the Client

Performs other related duties and assignments as required.

Must have a healthcare license.

At least 6 months of contact center management experience preferred.

Flexible to work any 5 days Monday-Saturday and any 8 hours between 9AM-9Pm EST, subject to client availability.

Bachelor's degree from an accredited college or university or equivalent work experience.

Currently a supervisor or above with excellent TOPS implementation skills.

Experience managing programs with varying service objectives, agent skill requirements and technical solutions.

Strong verbal, listening, and written communications skills required.

Excellent attendance history is required.

Some travel may be required.

Must have proficiency in Microsoft Office functions including extended Outlook functions and complex Excel functions.

Experience with strategic development and implementation specifically with operating policies and procedures, and work process improvements.

Must be able to pass a background check

Required Skills

BEST Skills

Process Excellence

Collaboration

Communication

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution Orientation

Entrepreneurship

AI Proficiency

Data Literacy

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

TP is an Equal Opportunity Employer

Similar Jobs

Fine Dining Cook

Spirit Lake Casino & Resort • Saint Michael, ND • 13h ago

Retail & Hospitality

POSITION TITLE: Fine Dining Cook DEPARTMENT: Food and Beverage SALARY: 15.00 POSTING DATES: Until Filled GENERAL DESCRIPTION: The cook works directly under the direct supervision of the Sous Chef. He/she provides quality...

13h ago

Go to Apply

Fine Dining Host

Spirit Lake Casino & Resort • Saint Michael, ND • 13h ago

Retail & Hospitality

POSITION TITLE: Executive Host/Hostess DEPARTMENT: Fine Dining SALARY: 17.00 POSTING DATES: Until Filled Position Summary: The Executive Hostess works to assure an excellent Dining experience and guest satisfaction. Prof...

13h ago

Go to Apply

Maintenance

McDonald's • Bismarck, ND • 13h ago

Retail & Hospitality

This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald's USA. This franchisee owns a license to use McDonald's logos and food products, for example, when runni...

13h ago

Go to Apply

Store Customer Service Specialist

Sherwin-Williams • Bismarck, ND • 2d ago

Retail & Hospitality

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams produc...

2d ago

Go to Apply

Minot Service Parts Warehouse Team Member (Level III)

BOURGAULT INDUSTRIES • Minot, ND • 2d ago

Retail & Hospitality

Bourgault Industries is a leading global manufacturer of technologically advanced seeding and tillage equipment. Our mission is to design, manufacture and distribute the highest quality, most durable and reliable farm eq...

2d ago

Go to Apply

Staff Software Engineer, Infrastructure - Datastores

Coinbase • Bismarck, ND • 2d ago

Retail & Hospitality

Ready to be pushed beyond what you think you're capable of? At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build...

2d ago

Go to Apply

Retail Merchandiser

Acosta Group • Dickinson, ND • 3d ago

Retail & Hospitality

Retail Merchandiser General Information Company: CRO-US Location: DICKINSON, North Dakota, 58601 Ref #: 105094 Function: Merchandising Employment Duration: Part-time Description and Requirements CROSSMARK is seeking an e...

3d ago

Go to Apply

Retail Merchandiser

Acosta Group • Bismarck, ND • 3d ago

Retail & Hospitality

Retail Merchandiser General Information Company: CRO-US Location: BISMARCK, North Dakota, 58501 Ref #: 106045 Function: Merchandising Employment Duration: Part-time Description and Requirements CROSSMARK is seeking an en...

3d ago

Go to Apply

Housekeeping Aid Leader

Veterans Affairs, Veterans Health Administration • Fargo, ND • 4d ago

Retail & Hospitality

Summary This position is located in the Environmental Management Service of the Fargo VA Medical Center located in Fargo, ND. The Housekeeping Aid Leader is responsible for leading and overseeing the duties of Environmen...

4d ago

Go to Apply

Front Desk - Delta by Marriott Fargo, ND

Hotel Equities • Fargo, ND • 4d ago

Retail & Hospitality

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently seeking an exceptional Guest Services Representative for the Delta Hotels by Marriott in Fargo, ND. Part-Time: 16-2...

4d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.