Supervisor, AACU Payments Servicing

American Airlines • Dallas, TX • 2h ago

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This job is a member of the Credit Union Team within the American Airlines Credit Union.

Responsible for problem resolution, testing and implementation of systems and solutions and customer service escalations for the Payments Servicing department at American Airlines Credit Union.

What you'll do

Coordinates the daily operations of the Member Services Representatives which includes shift scheduling, vacation bids, coaching & counseling sessions, training, and hiring

Provides recommendations to improve procedure functionality/efficiency and coordinates with Payments reporting the testing of new developments and/or releases in each area

Maintains schedules of all MSRs and ensures all audit guidelines are met regarding time off and completion of recurrent training/BVS courses

Completes performance evaluations for all MSRs

Develops and motivates MSRs to meet performance guidelines and coach them to make improvements in their performance

Researches and escalates member inquiries and provides solutions in a timely manner

Prepares monthly accruals and variance explanations

Creates and oversees incentive programs for Payments Servicing staff

Assists Payments Servicing & Risk Manager on service and product projects

Serves as on call rotation for support of American Airlines CARE Team

Performs ACD call monitoring in conjunction with other department managers

Ensures the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Bachelor's degree or equivalent related work experience

Banking or Credit Union experience

Experience with payments transactions and systems

Supervisory experience

Skills, Licenses & Certifications

?Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software

Ability to demonstrate excellent oral and written communication skills & exercise effective interpersonal skills with the ability to communicate with all levels of staff and management

Ability to demonstrate superior people management and employee engagement skills, to include directing, coaching, counseling and motivating staff

Ability to effectively manage a large staff

Ability to work well in a fast paced environment and multi task with attention to detail, accuracy, and efficiency

Skilled in mathematics and analytical ability

Ability to work independently with minimal supervision

Ability to work well under deadlines and high volume pressure

Ability to adjust work schedule and work additional hours as needed to support business needs

Ability to maintain satisfactory performance and attendance

Ability to pass applicable American Airlines pre-hire compliance checks

Must have acceptable credit history, which will be verified

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.

Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.

401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY

American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.

Similar Jobs

VP, Portfolio Manager, CPF

Happy State Bank - a division of Centennial Bank • Dallas, TX • 41min ago

Management & Administrative

The VP, Portfolio Manager is responsible for day-to-day management of a defined set of commercial real estate loans, including surveillance, management and reporting. This position is responsible for gathering and review...

41min ago

Go to Apply

General Laborer

Pneumatic Tube Corp • Garland, TX • 44min ago

Manufacturing & Warehouse

General Labor - Starting Pay Rate $16.25 per hour Pneumatic tube installation is a lucrative specialty trade and our company offers room for advancement as well as benefits to those who are willing to learn and become pr...

44min ago

Go to Apply

Client Executive

Netapp • Addison, TX • 1h ago

Job Summary The primary responsibility of the Commercial Account Manager is to achieve the assigned territory revenue goals by managing pipeline of sales opportunities through the sales process from prospect to close a g...

1h ago

Go to Apply

Market Engagement - Customer and Partner Management - Advisor

Fannie Mae • Plano, TX • 1h ago

Management & Administrative

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housin...

1h ago

Go to Apply

Security Shift Supervisor Corporate Office

Allied Universal • Dallas, TX • 1h ago

Management & Administrative

Company Overview: Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative...

1h ago

Go to Apply

Entry Level Solar Sales

Sunrun • Dallas, TX • 2h ago

Sales & Marketing

Ever since we started in 2007, Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. It's why we've become the #1 home solar and battery company in America. Today, we're on a mission to c...

2h ago

Go to Apply

Warehouse Clerk-1st Shift

Eaton Corporation • Dallas, TX • 2h ago

Management & Administrative

Eaton's ES AMER MFGSC division is currently seeking a Warehouse Clerk-1st Shift at our Dallas, TX location! The hourly rate for this position is $22.00 per hour. The core hours are 6:00 a.m. - 2:30 p.m. Mandatory overtim...

2h ago

Go to Apply

Warehouse Bulk Full Time 2nd Shift

Staples • Coppell, TX • 2h ago

Manufacturing & Warehouse

2:00pm-10:30pm/Monday-Friday We offer pay for performance where associates can earn additional compensation if they meet certain productivity thresholds. Staples is business to business . You're what binds us together. J...

2h ago

Go to Apply

CVICU Registered Nurse

HCA Healthcare • Plano, TX • 2h ago

Hospital & Medical

Description Introduction Medical City Plano is committed to investing in the latest technology enabling nurses to work more efficiently. Are you passionate about delivering patient-centered care? Submit your application...

2h ago

Go to Apply

Registered Nurse (RN)

Hammond Home Health Care LLC • Richardson, TX • 2h ago

Hospital & Medical

About the Role: We are seeking a compassionate and experienced Registered Nurse (RN) to join our dedicated home health team in the Richardson area. This is a part-time position ideal for a caring professional who values...

2h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.