Public Area Attendant

AVION HOSPITALITY EMPLOYEE SERVICES • College Station, TX • 7h ago

Job Summary

The Public Area Attendant responsibilities include cleaning and maintaining the appearance of the public areas of the hotel. Responsibilities might include (as dictated by hotel vertical): deep cleaning of assigned areas,

setting-up and maintaining complimentary hotel lobby functions including the coffee service and nightly concierge events, cleaning and setting-up meeting room functions, delivering service items to guest rooms upon requests from the front desk,

and driving shuttle van when needed (property specific).

Education and Experience

High School diploma or equivalent and/or experience in a hotel or a related field preferred.

Must have a valid driver license for the applicable State and an acceptable MVR (Motor Vehicle Driving record (property specific-driving).

Must be able to convey information and ideas clearly.

Must be able to evaluate and select among alternative courses of action quickly and accurately.

Must work well in stressful, high pressure situations.

Must maintain composure and objectivity under pressure.

Job Duties and Functions

Approach all encounters with guests and associates in a friendly, service oriented manner.

Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.

Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).

Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.

Clean/Buff floors daily according to hotel standards.

Shampoo carpets in the public areas according to hotel standards.

Shampoo furniture as needed according to hotel standards.

Clean Public restrooms and ensure maintenance on a regular basis/ as needed throughout the shift

Handle all requests for luggage assistance at check in/our in a friendly, efficient and courteous

Handle all requests for luggage assistance at check in/our in a friendly, efficient and courteous manner.

Practice safe work habits to ensure safety to guests, fellow associates and self.

Handle items for "Lost and Found" according to Avion Hospitality standards.

At the end of the shift, turn in all keys and assignment sheets to the Housekeeping or Front Office.

Complete daily assignment check list and submit to supervisor at the end of the day

Be familiar with Avion Hospitality policies and house rules.

Ensure that associates are, at all times, attentive, friendly, helpful and courteous to all guests, managers and all other associates.

Put all equipment away properly after usage according to Avion Hospitality standards.

Have knowledge of and assist in all emergency procedures during the overnight shift.

Clean and dust floors daily according to Avion Hospitality standards.

Maintain hotel equipment in proper working order.

Maintain storage of hotel equipment in proper area.

Clean guestrooms as needed.

Complete special projects as assigned by the Housekeeping Manager.

Attend meetings as required by management.

Perform any other duties as requested by management

Resumen de Trabajo

l / la Asistente de la Casa es responsable de mantener la limpieza de los pasillos de los cuartos, los elevadores y las reas asignadas. l / ella tambin es responsable de entregar artculos como maletas, planchas, caf, etc.

a las habitaciones, segn lo dicte el vertical del hotel. Tambin puede incluir eventos de conserjera todas las noches, limpieza y configuracin de las funciones de la sala de reuniones, entrega de artculos de servicio a las habitaciones a

solicitud de la recepcin y manejo de la camioneta cuando sea necesario (propiedad especfica).Educacin y Experiencia

Se requiere un diploma de Escuela Superior, o su equivalente y / o experiencia en un hotel o campo relacionado.

Tiene que poseer una licencia de conductor vlida para el estado aplicable (especfico a la propiedad)

Tiene que poder expresar claramente informacin e ideas.

Tiene que poder evaluar y seleccionar entre varias opciones alternativas rpida y acertadamente.

Tiene que poder trabajar bien bajo presin.

Tiene que poder mantener la calma y la objetividad bajo presin.

Requirements

::: {bind="html: Job.Requirements"} Deberes y Funciones Laborales

Aborde todos los encuentros con invitados y asociados de una manera amigable y orientada al servicio.

Mantener una asistencia regular de acuerdo con los estndares de Avion Hospitality, segn lo requiera la programacin que variar de acuerdo con las necesidades del hotel.

Mantenga altos estndares de apariencia personal y aseo, que incluyen usar el uniforme adecuado y la etiqueta con su nombre cuando se trabaja (segn los estndares de la marca).

Cumplir en todo momento con los estndares y regulaciones de Avion Hospitality para fomentar operaciones hoteleras seguras y eficientes.

Limpiar / pulir los pisos diariamente de acuerdo con los estndares del hotel.

Champ alfombras en las reas pblicas de acuerdo con los estndares del hotel.

Champ de muebles segn sea necesario de acuerdo con los estndares del hotel.

Limpie los baos pblicos y garantice el mantenimiento de forma regular / segn sea necesario durante todo el turno

Manejar todas las solicitudes de asistencia de equipaje en el check-in / nuestro de una manera amable, eficiente y corts

Manejar todas las solicitudes de asistencia de equipaje en el check-in / nuestro de una manera amable, eficiente y corts.

Practique hbitos de trabajo seguros para garantizar la seguridad de los huspedes, compaeros asociados y de s mismo.

Maneje artculos para "Objetos perdidos" de acuerdo con los estndares de Avion Hospitality.

Al final del turno, entregue todas las llaves y hojas de asignacin a la limpieza o la oficina principal.

Complete la lista de verif :::

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